Update channel profile

PUT/omnichannel/channel-profiles/{id}

Updates configuration of an existing channel profile such as capacity, routing mode, supervisor assignment, or active status. Changes take effect immediately for new conversations routed through this profile.

Request

Path parameters

Name	Type	Required	Description
id	integer	Yes	The numeric ID of the channel profile to update.

Request body

Content type application/json (required).

Field	Type	Required	Description
name	string	Yes	Max length: 180
channel_config_id	integer, nullable	No
queue_name	string, nullable	No	Max length: 120
fallback_channel	string, nullable	No	One of: "email", "web_chat", "sms", "whatsapp", "voice", "social", "internal"
routing_mode	string	No	One of: "capacity", "priority", "round_robin"
default_priority	string	No	One of: "low", "normal", "high", "urgent"
workload_capacity	integer	No	Minimum: 1 · Maximum: 500
quality_threshold	number	No	Minimum: 0 · Maximum: 100
supervisor_user_id	integer, nullable	No
is_active	boolean	No
settings_json	string	No

Example

{
  "name": "Enterprise Email Support (Updated)",
  "routing_mode": "capacity",
  "workload_capacity": 40,
  "is_active": true
}

Responses

200 Channel profile updated

404 Channel profile not found

Example request

curl -X PUT "https://{tenant}.faciotech.net/api/v1/omnichannel/channel-profiles/{id}" \
  -H "Accept: application/json" \
  -H "Content-Type: application/json" \
  -d '{"name": "Enterprise Email Support (Updated)", "routing_mode": "capacity", "workload_capacity": 40, "is_active": true}'