Network / service abuse
Spam from an IP, phishing hosted on a service, malware distribution, unauthorized access attempts.
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Report abuse
Choose the report type that matches the issue.
Domain misuse
Impersonation, phishing domains, and malicious domain content where registrar action may be relevant.
Get a faster response
Include these details when opening a ticket.
1Include the exact error message and where it appears.
2Add dates/times (with timezone) and what changed right before the issue.
3Include the domain/service name and the affected URL or IP.
4Attach screenshots or logs when available.
Ticket template
What I'm trying to do: What I expected: What happened instead: Error message: Time (with timezone): Domain/service: Steps to reproduce:
Service Status
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Top FAQs
Quick answers to common questions.
How do I create a Faciotech account?
Use the sign-up or checkout flow to create an account using your email address. After purchase, you can manage all services from the Client Portal.
When will I receive an invoice?
Invoices are typically generated ahead of the renewal date to give you time to review and pay before service interruption.
How do I reset my portal password?
Use the Forgot Password link on the login page to receive a reset email. Use a strong, unique password and enable two-factor authentication if available.
How do I submit a good support ticket?
Describe the goal, the exact steps you followed, and what happened. Include the domain or service ID, screenshots, and any recent changes.
How do I change my domain nameservers?
Update nameservers in your domain management area. DNS changes can take time to propagate.
How do I update DNS records (A, CNAME, MX)?
DNS records can be updated in your DNS/Zone editor. If you are unsure which records to use, open a ticket and share your target provider's instructions.
Still stuck?
Chat for quick questions or open a ticket for account-specific help.
