Focus on Your Business. We'll Handle the IT.
Proactive monitoring, security management, backup, and 24/7 support — all managed by our expert team so you never worry about downtime.
Selected engagements
What We Manage
Comprehensive IT management covering every layer of your technology stack.
Infrastructure Monitoring
24/7 server, network, and application monitoring with real-time alerts and automated incident detection.
Cybersecurity Management
Firewall configuration, antivirus management, threat detection, and rapid incident response.
Backup & Disaster Recovery
Automated backups, regularly tested restores, and comprehensive disaster recovery planning.
Patch & Update Management
Scheduled OS, firmware, and software updates to keep your systems secure and current.
User Support & Help Desk
Unlimited remote support for your entire team — troubleshooting, setup, and guidance whenever needed.
Strategic IT Planning
Quarterly reviews, technology roadmap planning, and budget optimization to align IT with business goals.
How It Works
No black boxes. Here is exactly what each phase of working with us looks like, from first audit to ongoing care.
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Step 1 · Discover
IT Assessment
We audit your current infrastructure, identify risks, and understand your business needs.
- Inventory of devices, servers, and accounts
- Network and security risk review
- Backup and recovery gap check
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Step 2 · Plan
Custom Plan Design
We build a management plan tailored to your environment, budget, and growth objectives.
- Written findings in plain language
- Prioritised quick wins and roadmap
- Migration and go-live window agreed
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Step 3 · Deliver
Onboarding & Setup
We deploy monitoring agents, security tools, and backup systems across your infrastructure.
- Backups configured and a restore tested
- Rollback plan kept ready throughout
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Step 4 · Support
Ongoing Management
Proactive monitoring, scheduled maintenance, and continuous optimization keep you running smoothly.
- Unlimited help desk for your team
- Scheduled reviews and reporting
Why Choose Faciotech
More than just IT support — a true technology partner for your business.
Predictable IT Costs
Fixed monthly pricing eliminates surprise bills and makes budgeting straightforward.
Reduced Downtime
Proactive monitoring catches issues before they impact your business operations.
Enterprise Security
Advanced threat protection for your business without enterprise-level complexity.
Scalable Solutions
Easily add devices, users, and services as your team and business grow.
Compliance Ready
Security controls and documentation aligned with industry standards and regulations.
Dedicated Account Manager
A single point of contact who knows your business and advocates for your IT needs.
Is Managed IT the Right Fit?
A straight answer on when this service fits, and where another Faciotech option may serve you better.
Choose this if
- You want your whole IT environment — devices, servers, security, and backup — managed by one team.
- You need proactive monitoring and patching rather than only fixing problems after they happen.
- You prefer a predictable monthly cost in place of one full-time hire.
Consider another option if
- You mainly need responsive ticket-based help for your team, not full infrastructure management — start with Help Desk Services.
- You only need a single website hosted and kept online — look at Shared Hosting instead.
- You run heavier or growing workloads and want a managed server of your own — see VPS Hosting.
Our Guarantees
Commitments that protect your business from day one.
99.9% Uptime SLA
Guaranteed availability backed by our service level agreement with financial protections.
Free Onboarding
Setup, migration, and training included at no extra cost when you sign up for any plan.
No Lock-In Contracts
Month-to-month flexibility. Cancel anytime with 30 days notice — no penalties.
Choose Your Plan
Transparent per-device pricing. Scale up or down as your business needs change.
Per-device plans
Monthly (Per Device)
- Proactive monitoring
- Security management
- Backup & recovery
- Unlimited support
- Patch management
Annual (Per Device)
Billed annually at $1,620.00
- Proactive monitoring
- Security management
- Backup & recovery
- Unlimited support
- Patch management
Ready to Simplify Your IT?
Start with a free, no-obligation IT assessment — we'll map your risks and quick wins in plain language.
Frequently Asked Questions
Common questions about our managed IT services.
What's included in managed IT services?
Full infrastructure monitoring, security management, backup, patching, help desk support, and quarterly strategic reviews. Every plan includes proactive monitoring and unlimited remote support for your team.
How is pricing structured?
Per-device monthly pricing. Each device (workstation, server, or mobile endpoint) is covered under your plan. Volume discounts are available for organizations with 20 or more devices.
Can you manage our existing infrastructure?
Yes. We support on-premise servers, cloud environments (AWS, Azure, Google Cloud), and hybrid setups across all major platforms. Our onboarding process includes a full audit of your current systems.
What's the onboarding process?
We start with a comprehensive IT audit, then deploy monitoring agents and security tools across your infrastructure. The full onboarding process typically completes within 1-2 weeks with minimal disruption to your team.
Do you provide on-site support?
Yes. On-site visits are available for businesses in the Greater Accra region. Remote support is available anywhere.
How do you handle emergencies?
Critical issues receive immediate response 24/7. Our monitoring systems detect problems automatically, and escalation to senior engineers happens within minutes. You will always have a direct line to our incident response team.
Can we start with a few devices and scale up?
Absolutely. Most clients start with their most critical systems and expand coverage over time. There is no penalty for adding devices mid-cycle, and your per-device rate stays the same.
What makes you different from other MSPs?
A dedicated, same-timezone support team, an integrated platform (hosting, website builder, CRM alongside IT management), fully transparent pricing with no hidden fees, and a genuine partnership approach to every client relationship.
