Support Competitive API

Version 1.0.0

Covers the Support module: CSAT surveys, NPS campaigns, QA scorecards, and support brands. Also exposes ticket, reply, attachment, knowledge base, SLA policy, canned response, and KB category operations derived from the module routes. All endpoints require a tenant-authenticated session with support permissions.

Base URL

https://{tenant}.faciotech.net/api/v1. Replace {tenant} with the tenant subdomain assigned by Faciotech. Endpoint paths below are relative to this URL.

Endpoints

Support - Experience

• GETList CSAT surveys /support/csat-surveys
• POSTCreate CSAT survey /support/csat-surveys
• GETList NPS campaigns /support/nps-campaigns
• POSTCreate NPS campaign /support/nps-campaigns
• POSTRecord NPS response /support/nps-campaigns/{id}/responses
• GETList QA scorecards /support/qa-scorecards
• POSTCreate QA scorecard /support/qa-scorecards

Support - Settings

• GETList support brands /support/brands
• POSTCreate support brand /support/brands

Support - Tickets

• GETList support tickets /support/tickets
• POSTCreate support ticket /support/tickets
• POSTAdd reply to ticket /support/tickets/{id}/replies

Support - Knowledge Base

• GETList knowledge base articles /support/knowledge-base
• POSTCreate knowledge base article /support/knowledge-base