Customer360 API

Version 1.0.0

Provides a unified customer data platform across the Customer360 module: customer profiles (with health scoring), behavioural segments, customer health scores, lifecycle journeys, and duplicate merge reviews. Profiles aggregate identities from multiple systems; health scores are automatically recalculated on profile save. All endpoints require a tenant-authenticated session with Customer360 permissions.

Base URL

https://{tenant}.faciotech.net/api/v1. Replace {tenant} with the tenant subdomain assigned by Faciotech. Endpoint paths below are relative to this URL.

Endpoints

Customer360 - Profiles

• GETList customer profiles /customer360/profiles
• POSTCreate customer profile /customer360/profiles
• GETGet unified customer profile /customer360/profiles/{id}
• PUTUpdate customer profile /customer360/profiles/{id}

Customer360 - Segments

• GETList customer segments /customer360/segments
• POSTCreate customer segment /customer360/segments
• POSTActivate customer segment /customer360/segments/{id}/activate

Customer360 - Health Scores

• GETList customer health scores /customer360/health-scores
• POSTRecalculate customer health score /customer360/health-scores

Customer360 - Journeys

• GETList customer journeys /customer360/journeys
• POSTCreate customer journey /customer360/journeys
• POSTActivate customer journey /customer360/journeys/{id}/activate

Customer360 - Merge Reviews

• GETList merge reviews /customer360/merge-reviews
• POSTQueue merge review /customer360/merge-reviews
• POSTResolve merge review /customer360/merge-reviews/{id}/resolve