Conversations

Omnichannel API

Create and manage omnichannel conversations across email, chat, SMS, WhatsApp, voice, and social channels.

Endpoints

• GETList conversations /omnichannel/conversations
• POSTCreate conversation /omnichannel/conversations
• PUTUpdate conversation /omnichannel/conversations/{id}
• DELETEDelete conversation /omnichannel/conversations/{id}
• POSTSubmit quality review /omnichannel/conversations/{id}/quality-review