Customer 360
CRMOne profile per customer, assembled from every module rather than re-keyed.
- Unified profile across sales, service and billing
- Health scores and churn signals
- Journey and activity timeline
- Smart segmentation for campaigns
For Enterprises
Infrastructure That Scales With Your Ambition
Dedicated servers, cloud backup, disaster recovery, managed IT, and SLA-backed support. Built for organizations that demand performance, security, and reliability.
Free consultation — no obligation. A senior engineer responds within one business day.
View enterprise solutions1000+
Servers Managed
24/7/365
Priority Support
<15min
Response Time
Billing that fits how you operate
Transparent, multi-currency billing on the payment rails your finance team already uses.
Billed in your currency
Invoice and pay in the currency that matches your books — no forced conversions.
GHS USD CADCard, bank transfer, or Mobile Money
Pay the way that suits you — secure card payments, direct bank transfer, or Mobile Money.
Flat-rate, no per-seat surprises
Predictable bundled pricing you can budget against — scale your team without re-pricing.
We run our own monitoring infrastructure. Check live platform status
Enterprise-Grade Solutions
Performance, security, and reliability — from infrastructure to applications.
Infrastructure
Dedicated Servers
Full hardware control, maximum performance, custom configurations
Learn moreVPS Hosting
Scalable virtual servers with SSD storage and root access
Learn moreManaged IT Services
Proactive monitoring, patching, and 24/7 management
Learn moreSecurity & Compliance
Custom Solutions
Enterprise-Grade Business Software
CRM, ERP, payroll, and POS built for organizations that need control, scale, and dedicated support.
Multi-Tenant Architecture
Manage subsidiaries, brands, or divisions from one instance with isolated data and shared administration.
Unlimited Users
Scale your team without per-seat cost surprises. Add users as you grow with predictable flat-rate pricing.
Dedicated Account Manager
Your own implementation and support contact who understands your business and ensures a smooth rollout.
Custom Integrations & API
Connect to your existing enterprise stack with REST APIs, webhooks, and custom integration support.
99.9% SLA
SOC 2 Compliance
Dedicated Infrastructure
The CRM and ERP modules you actually get
Every module below runs on the same platform and shares one database — a customer record, a stock count and a payslip are the same data, not three copies kept in sync. Start with what you need and add the rest without a migration.
Sales Pipeline
SalesDeals and stages, with the quotes and orders already attached.
- Drag-and-drop stages and probabilities
- Forecasting by owner, team and period
- Quotes that become orders without re-entry
- Activity and next-step reminders
Inventory
Paxus SuiteOne stock count, shared live with sales and procurement.
- Multi-location stock and transfers
- Valuation and reorder points
- Batch, serial and expiry tracking
- Movements visible to sales in real time
Procurement
Paxus SuitePurchase orders and approvals, checked against live stock and budget.
- Supplier records and price history
- Approval routing by value and category
- Goods-received matching
- Spend visible against budget
Sales Orders
Paxus SuiteQuote to order to fulfilment, validated as you go.
- Availability checked at entry
- Partial shipments and back orders
- Pricing and discount rules applied automatically
- Straight through to invoicing
Invoicing & Payments
Paxus SuiteInvoices and payments reconciled against the orders they came from.
- Invoices, credit notes and part-payments
- Payment capture and allocation
- Ageing and collections views
- Reconciliation without a spreadsheet
Revenue Plus
BillingSubscriptions, contracts and renewals that bill themselves.
- Subscription and contract management
- Price books and billing schedules
- Renewal forecasting and dunning
- Revenue recognised against delivery
Marketplace
PlatformExtend the platform with apps, or publish your own.
- Third-party apps and plugins
- Install and manage per tenant
- Publish internal extensions
- Versioning and rollback
Live Chat
ServiceTalk to visitors on your site, with the whole customer record beside the conversation.
- Live conversations on any page of your site
- Routed to the right agent or team
- History attached to the customer record
- Hands off to a ticket when it needs one
Omnichannel Service
ServiceEmail, chat, SMS, WhatsApp and voice arriving in one inbox.
- One queue across every channel
- Routing rules and SLA policies
- Quality monitoring and review
- Full conversation history per customer
Support & Tickets
ServiceQueues, priorities and response targets on the same customer record.
- Priorities, queues and escalation
- Response and resolution targets
- Canned replies and knowledge links
- Tied to the customer sales already knows
AI Copilot
PlatformDrafts, summarises and suggests the next action, inside the record.
- Drafts emails and replies in context
- Summarises long records and threads
- Generates reports from a question
- Suggests the next best action
SyneraHR
PeopleEmployee records and org structure in the same system as payroll.
- Employee records and documents
- Leave, absence and approvals
- Org structure and reporting lines
- Feeds payroll directly
VeritasRoll
PayrollGRA-compliant payroll that reads straight from HR.
- GRA-compliant statutory calculations
- Payslips and payment files
- Reads employees and leave from HR
- Year-end and audit reporting
Workflow Automation
PlatformApprovals, alerts and escalations without anyone remembering to do them.
- Visual trigger, condition and action builder
- Approval chains by value or role
- Scheduled and event-driven runs
- Full run history for audit
Integration Hub
PlatformConnect the systems you are keeping, without a bespoke integration project.
- Pre-built connectors and webhooks
- Field mapping and transformation
- Sync scheduling and monitoring
- Replay centre for failed syncs
Also on the platform but not listed above: Office Suite documents and collaboration, ClarusPOS retail point-of-sale, Contacts & Clients and Client Onboarding. See the full module documentation.
Enterprise Data Protection & Disaster Recovery
Comprehensive cloud backup, disaster recovery, and data protection — built on a platform trusted by over 1 million businesses worldwide.
SaaS Protection for Microsoft 365
Enterprise-scale backup for Exchange, OneDrive, SharePoint, and Teams across your entire organization. Granular restore, compliance search, and unlimited retention.
SaaS Protection for Google Workspace
Complete backup for Gmail, Drive, Calendar, Contacts, and Shared Drives. Automated 3x daily backup with point-in-time recovery.
Cloud Backup for Microsoft Azure
Automated backup of Azure VMs, SQL databases, and blob storage. Cross-region replication, instant recovery, and compliance reporting.
Endpoint Backup with Disaster Recovery
Full system image backup of workstations. In the event of failure, spin up a virtual replica in the cloud within minutes. Full business continuity.
Secure Workplace
Enterprise file sync and share with admin controls, audit trails, and compliance features. Replace risky consumer file-sharing tools.
Selected engagements
AgroFresh Supplies
Maple Ridge
GreenLeaf
Khols
Challenges Enterprise IT Teams Face
We've built solutions for each one.
Downtime Costs
Every minute offline costs revenue and reputation. You need infrastructure with guaranteed uptime and rapid failover.
Data Loss & Compliance
Ransomware, accidental deletion, and regulatory demands require bulletproof backup and recovery strategies.
Scaling Complexity
Growing from 10 to 10,000 users shouldn't mean rebuilding your infrastructure from scratch.
Vendor Sprawl
Managing multiple vendors for hosting, security, backup, and support creates inefficiency and finger-pointing.
Built around how your organization buys
Find the path that matches your role — and the right next step.
Executives & Managing Directors
One accountable partner
Replace five vendors with one relationship — a single SLA, a single escalation path, and predictable spend you can plan around.
Book a demoIT & Infrastructure Leads
Hardened, monitored, escalated
Dedicated servers, managed patching, and monitoring with a public status page — backed by 24/7 senior-engineer escalation.
Managed IT servicesFinance & Operations
Predictable, no per-seat surprises
Flat-rate, bundled pricing billed in your currency — GHS, USD, or CAD — payable by card, bank transfer, or Mobile Money.
See enterprise planWhy Enterprises Choose Faciotech
A single provider for infrastructure, security, backup, and support.
Single Provider
Infrastructure, security, backup, and support from one provider. One SLA, one escalation path, one relationship.
SLA-Backed
Defined uptime, response time, and resolution commitments. Penalties for non-compliance. Enterprise accountability.
Scalable
From single servers to multi-environment architectures. Seamless growth without re-platforming.
Security-First
Encryption, access controls, audit logs, and compliance support built into every layer.
Priority Support
Dedicated account management, priority ticket queue, and direct access to senior engineers.
Global standards, local fluency
Multi-currency billing, regional payment rails, and support that works in your timezone — global standards delivered with local fluency.
Commitments in writing, not just on a page
Every enterprise engagement is backed by contractual guarantees. If we fall short, the SLA puts service credits on the table — so the accountability is ours, not yours.
- 99.9% uptime SLA with service creditsA contractual uptime guarantee — fall below it and you receive service credits, automatically.
- Priority response, 24/7/365Priority tickets acknowledged within 15 minutes by a senior engineer, every day of the year.
- Free, no-obligation consultationScope the engagement with a senior engineer before you commit a cedi, dollar, or anything in between.
Frequently Asked Questions
Answers to common questions about our enterprise solutions.
What dedicated server configurations do you offer?
Configurations are built to the workload rather than picked from a fixed list. You choose CPU generation and core count, RAM, disk type and capacity, RAID level, and bandwidth, and we size them against what you are actually running — a database server and a render node are not the same machine. Tell us the application, the concurrency you expect and any compliance or data-residency constraint, and we come back with a specific build and a quote. If you are unsure of the sizing, we will look at your current utilisation first rather than guess upward, because over-provisioning is the most common way enterprise hosting quietly gets expensive.
Do you provide SLA-backed uptime guarantees?
Yes. Enterprise plans carry a 99.9% uptime SLA with defined response times and a written escalation path, so you know who is called and how quickly at each severity level. Custom SLAs are available for mission-critical deployments where 99.9% is not sufficient. Uptime is not something you have to take on trust either: we publish it live on our public status page at status.faciotech.com, watched by monitoring infrastructure we run ourselves, so you can audit our record before you sign and hold us to it afterwards. Ask for the SLA document during scoping and we will send it before you commit.
Can you manage our entire IT infrastructure?
Yes, and for most enterprise clients that is the arrangement. Managed IT covers proactive monitoring, patch and update management, security hardening, backup verification, and support with defined response times — effectively an outsourced IT department with a named engineer who knows your estate rather than a rotating ticket queue. We can run everything, or sit alongside an in-house team and take the parts they do not want to carry, such as out-of-hours cover or backup verification. The scope is agreed in writing before we start, so there is no ambiguity about who owns which system when something breaks at 2am.
How does Cloud Backup for Azure work?
It backs up your Azure estate on a policy you set rather than on a schedule we impose: virtual machines, SQL databases and blob storage, with retention defined per workload. Recovery is the part that matters, so it supports instant recovery and cross-region replication, and produces the reporting an auditor will ask for. Because it runs inside Azure, backup traffic does not leave your tenant and does not consume your own bandwidth. We also test restores rather than assuming them — a backup nobody has ever restored from is a hypothesis, not a safety net, and that is the failure we see most often when taking over another provider's setup.
What is Endpoint Backup with Disaster Recovery?
It captures full system images of workstations and servers, not just files, which is the difference between recovering a document and recovering a working machine. If a device fails or is lost, a virtual version can be started in the cloud within minutes, so the person using it keeps working while the hardware is replaced. That covers the cases plain file backup does not: ransomware, a failed disk, or a laptop that leaves with someone. Recovery objectives are agreed with you up front and written into the plan, so you know before an incident how much data and how much time you stand to lose.
Do you support compliance requirements?
We provide the controls compliance work depends on: audit logs, encryption at rest and in transit, role-based access control, defined data-retention policies, and documented backup and recovery procedures. We will also tell you where your data physically sits and who can reach it, which is usually the first question an assessor asks. What we do not do is claim certification against a standard on your behalf — your obligations depend on your sector and jurisdiction, and any provider promising blanket compliance is overstating it. Bring your framework and control list to scoping and we will map what we provide against it, honestly, including gaps.
Can you build custom software for our organization?
Yes, though we start by checking whether you need it. We run a business software platform covering CRM, ERP, payroll, POS and HR, and if a configured module solves the problem, that is faster to deploy and cheaper to own than bespoke code. Where the platform genuinely does not fit, we build custom applications and integrations against it, so the new work sits on systems you already run rather than becoming a separate island to maintain. Either way you get the source and the documentation. We scope integration points before writing anything, because that is where custom projects usually overrun.
How is enterprise pricing structured?
Enterprise engagements use predictable flat-rate bundled pricing rather than per-seat charges, so cost does not move every time you hire someone. You are billed in your own currency — GHS, USD or CAD — and the payment methods available to you are confirmed during scoping. Every engagement is quoted against a written scope, so you know the spend before you commit and we cannot silently expand it. There is no first-term discount that jumps at renewal. If your requirements change mid-term we re-quote the difference rather than applying an unannounced adjustment to the next invoice.
Can you migrate us from our current provider?
Yes, and we assess your existing setup before agreeing an approach rather than after. You get a cutover plan designed to avoid downtime, a named engineer accountable end to end, and a rollback position at every step, so a migration that goes wrong is recoverable rather than a crisis. We handle files, databases, email, DNS and certificates, and verify each one against the source before cutover instead of declaring success when the copy finishes. Nothing changes on your production systems until you approve the plan. There is no lock-in at the other end either — if you ever leave us, we help you move out.
How do we get started with enterprise solutions?
Send us the request form on this page, or contact the enterprise team directly. The first conversation is a scoping call, not a sales pitch: we ask what you are running now, what hurts about it, and what constraints you have on budget, timing and data residency. From that we propose a solution architecture and a written quote, at no cost and with no obligation. If we are not the right fit for what you need, we will say so at that point rather than after you have signed. A senior engineer responds within one business day.
Enterprise Commitments
Guaranteed performance. Contractual accountability.
99.9% Uptime SLA
Contractual uptime guarantee with service credits for any shortfall.
15-Minute Response
Priority support tickets acknowledged within 15 minutes, 24/7/365.
Industry-Leading Backup
Built on a data-protection platform trusted by over 1 million businesses worldwide.
Request an Enterprise Quote
Tell us what you are running and what it needs to do. A senior engineer scopes it and comes back with a written quote — no cost, no obligation, and no per-seat surprises.
Let's Build Your Enterprise Solution
Schedule a consultation with our enterprise team. We'll design an infrastructure, security, and data protection strategy tailored to your organization.
Free consultation — no obligation. A senior engineer responds within one business day.
