List channel profiles

GET/omnichannel/channel-profiles

Returns all channel profiles for the tenant, each representing a named queue with routing and capacity configuration. Use to populate profile selector dropdowns in conversation creation forms or settings pages.

Request

This endpoint takes no parameters and no request body.

Responses

200 List of channel profiles

Content type application/json, array of object · OmnichannelChannelProfileV1.

Field	Type	Required	Description
id	integer	No	Auto-incremented primary key.
name	string	No	Human-readable display name for the profile.
channel	string	No	The channel type this profile handles. One of: "email", "web_chat", "sms", "whatsapp", "voice", "social", "internal"
channel_config_id	integer, nullable	No	ID of the underlying channel adapter configuration.
queue_name	string, nullable	No	Queue identifier used by the routing engine.
routing_mode	string	No	Algorithm used to distribute conversations to agents. One of: "capacity", "priority", "round_robin"
default_priority	string	No	Default priority assigned to conversations routed through this profile. One of: "low", "normal", "high", "urgent"
workload_capacity	integer	No	Maximum number of simultaneous conversations an agent in this queue can handle. Minimum: 1 · Maximum: 500
quality_threshold	number (float)	No	Minimum quality score (0-100) before a conversation is flagged for review. Minimum: 0 · Maximum: 100
supervisor_user_id	integer, nullable	No	ID of the user who supervises this queue.
is_active	boolean	No	Whether this profile is currently accepting conversations.

Example

[
  {
    "id": 3,
    "name": "Enterprise Email Support",
    "channel": "email",
    "queue_name": "enterprise_email",
    "routing_mode": "round_robin",
    "default_priority": "high",
    "workload_capacity": 30,
    "quality_threshold": 85.0,
    "is_active": true,
    "supervisor_user_id": 2
  }
]

Example request

curl -X GET "https://{tenant}.faciotech.net/api/v1/omnichannel/channel-profiles" \
  -H "Accept: application/json"