Omnichannel API
Version 1.0.0
Manages cross-channel customer conversations, channel configurations, channel profiles, routing rules, SLA policies, and quality reviews within a tenant workspace.
Base URL
https://{tenant}.faciotech.net/api/v1. Replace {tenant} with the tenant subdomain assigned by Faciotech. Endpoint paths below are relative to this URL.
Endpoints
Conversations
- GETList conversations
/omnichannel/conversations - POSTCreate conversation
/omnichannel/conversations - PUTUpdate conversation
/omnichannel/conversations/{id} - DELETEDelete conversation
/omnichannel/conversations/{id} - POSTSubmit quality review
/omnichannel/conversations/{id}/quality-review
Channel Profiles
- GETList channel profiles
/omnichannel/channel-profiles - POSTCreate channel profile
/omnichannel/channel-profiles - PUTUpdate channel profile
/omnichannel/channel-profiles/{id} - DELETEDelete channel profile
/omnichannel/channel-profiles/{id}
Routing Rules
- GETList routing rules
/omnichannel/routing-rules - POSTCreate routing rule
/omnichannel/routing-rules - PUTUpdate routing rule
/omnichannel/routing-rules/{id} - DELETEDelete routing rule
/omnichannel/routing-rules/{id}
SLA Policies
- POSTCreate SLA policy
/omnichannel/sla-policies - PUTUpdate SLA policy
/omnichannel/sla-policies/{id} - DELETEDelete SLA policy
/omnichannel/sla-policies/{id}
Voice & Social
- POSTStart or log voice call
/omnichannel/voice/calls - POSTPublish social message
/omnichannel/social/messages
