Privacy Policy

Effective Date: February 9, 2026

1. Introduction

Faciotech ("Company," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, share, and protect information obtained from visitors and clients of faciotech.com and all related services. This policy is designed to comply with the Data Protection Act, 2012 (Act 843) of the Republic of Ghana and reflects internationally recognized data protection principles.

By using our website and services, you consent to the data practices described in this policy. We encourage you to read this policy carefully and contact us if you have any questions.

2. Information We Collect

2.1 Personal Data

When you register for an account, purchase services, or contact us, we may collect the following personal information:

• Full name, email address, phone number, and postal address
• Company name and registration details (where applicable)
• Billing information, including mobile money number and payment transaction references
• Government-issued identification (when required for domain registration or fraud verification)
• Support ticket correspondence and live chat transcripts

2.2 Usage Data

We automatically collect certain information when you visit our website or use our services:

• IP address, browser type and version, operating system, and device information
• Pages visited, time spent on pages, referring URLs, and click patterns
• Service usage metrics, including bandwidth consumption, storage usage, and login activity
• Error logs and performance data related to your hosted services

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze site usage, and support our marketing efforts. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

3. How We Use Your Information

We process your personal data for the following purposes:

• Service Delivery: To provision, maintain, and support your hosting accounts, domain registrations, SSL certificates, website builder projects, and other subscribed services.
• Billing and Payments: To generate invoices, process payments via Paystack, mobile money, or bank transfer, and manage your financial account.
• Communication: To send transactional emails (invoices, service notifications, support responses), and with your consent, marketing communications about new products and promotions.
• Security and Fraud Prevention: To detect, prevent, and investigate unauthorized access, abuse, or violations of our Terms of Service.
• Legal Compliance: To comply with applicable laws, regulations, and lawful requests from Ghanaian authorities.
• Service Improvement: To analyze usage patterns, troubleshoot issues, and improve our infrastructure, products, and user experience.

4. Legal Basis for Processing

Under the Data Protection Act, 2012 (Act 843), we process your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our obligations under the service agreement between you and Faciotech.
• Legitimate Interest: Processing necessary for our legitimate business interests, such as fraud prevention, network security, and service optimization, provided these interests are not overridden by your rights.
• Legal Obligation: Processing required to comply with Ghanaian law, court orders, or regulatory requirements.
• Consent: Where we rely on your consent (for example, for marketing emails), you may withdraw consent at any time by contacting us or using the unsubscribe link in our emails.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. We may share your information with the following categories of recipients, strictly on a need-to-know basis:

• Domain Registrars: To process domain name registrations, renewals, and transfers as required by ICANN and the applicable registry.
• Payment Processors: Paystack and other payment gateways to process your transactions securely. These processors operate under their own privacy policies.
• Infrastructure Providers: Data center operators and upstream providers who host our servers, bound by data processing agreements.
• SSL Certificate Authorities: To validate and issue SSL certificates on your behalf.
• Legal Authorities: When required by law, court order, or to protect our rights, property, or safety, or that of our clients and the public.
• Professional Advisors: Accountants, auditors, and legal counsel, bound by professional confidentiality obligations.

6. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter to fulfill our legal, accounting, and reporting obligations. Specifically:

• Account data: Retained for the duration of your account plus three (3) years after termination.
• Billing and transaction records: Retained for seven (7) years in accordance with Ghanaian tax and financial reporting requirements.
• Support correspondence: Retained for two (2) years after the last interaction.
• Server and access logs: Retained for ninety (90) days for security and troubleshooting purposes.

When data is no longer required, it is securely deleted or anonymized.

7. Your Rights

Under the Data Protection Act, 2012 (Act 843), you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal data. You can also update most information directly through your client portal.
• Right to Deletion: You may request deletion of your personal data, subject to our legal retention obligations and the need to maintain records for legitimate business purposes.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to Restrict Processing: In certain circumstances, you may request that we limit the processing of your personal data.

To exercise any of these rights, please contact our Data Protection Officer at legal@faciotech.com. We will respond to your request within thirty (30) days.

8. Cookies

Our website uses cookies to provide essential functionality, remember your preferences, and analyze site traffic. Essential cookies are necessary for the website to function and cannot be disabled. Analytics and marketing cookies are used only with your consent. You can manage your cookie preferences through your browser settings or our cookie consent tool. For full details, please see our Cookie Policy.

9. International Data Transfers

Our primary servers are located in data centers that may be situated outside of Ghana. When your data is transferred internationally, we ensure that appropriate safeguards are in place, including data processing agreements with our providers that require them to protect your data to a standard consistent with Ghanaian data protection law. We take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy regardless of where it is processed.

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information as promptly as possible. If you believe that a child has provided us with personal data, please contact us at legal@faciotech.com.

11. Security Measures

We implement industry-standard technical and organizational security measures to protect your personal data, including:

• Encryption of data in transit using TLS 1.2 or higher
• Encryption of sensitive data at rest, including passwords (bcrypt hashing) and payment references
• Firewalls, intrusion detection systems, and regular security patching
• Role-based access controls limiting employee access to personal data on a need-to-know basis
• Regular security audits and vulnerability assessments
• Automated backup systems with encrypted offsite storage

While we strive to protect your data, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we are committed to promptly addressing any security incidents in accordance with applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by email or by posting a prominent notice on our website at least thirty (30) days before the changes take effect. The "Effective Date" at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact our Data Protection Officer:

• Data Protection Officer: legal@faciotech.com
• General Support: support@faciotech.com
• Phone: +233 553 132 279
• Website: faciotech.com

You also have the right to lodge a complaint with the Data Protection Commission of Ghana if you believe your data protection rights have been violated.