List routing rules

GET/omnichannel/routing-rules

Returns all routing rules for the tenant, ordered by priority (ascending). Rules are evaluated in priority order against each incoming conversation's attributes to determine assignment and channel-profile routing.

Request

This endpoint takes no parameters and no request body.

Responses

200 List of routing rules ordered by priority

Content type application/json, array of object · OmnichannelRoutingRuleV1.

Field	Type	Required	Description
id	integer	No	Auto-incremented primary key.
name	string	No	Human-readable rule name.
priority	integer	No	Evaluation order — lower numbers are evaluated first.
is_active	boolean	No	When false, the rule is skipped during routing evaluation.
conditions	array of object	No	Array of condition objects (field, op, value) that must all match.
actions	array of object	No	Array of action objects executed when all conditions match.
created_at	string (date-time)	No
updated_at	string (date-time)	No

Example

[
  {
    "id": 1,
    "name": "VIP customer — assign to senior agents",
    "priority": 10,
    "is_active": true,
    "conditions": [
      {
        "field": "priority",
        "op": "eq",
        "value": "urgent"
      }
    ],
    "actions": [
      {
        "type": "assign_profile",
        "profile_id": 5
      }
    ]
  }
]

Example request

curl -X GET "https://{tenant}.faciotech.net/api/v1/omnichannel/routing-rules" \
  -H "Accept: application/json"