Every website needs a great name!

When you register a domain, your personal information (name, address, phone number, email) is added to a public database called WHOIS that anyone can search. WHOIS privacy replaces your personal details with our privacy service information, protecting you from spam, unwanted solicitations, and potential identity theft.

WHOIS privacy protection is included free for the first year with eligible domain registrations. It helps keep your personal contact details private in public WHOIS records. You can enable it during checkout or from your client area at any time.

We recommend enabling two-factor authentication on your Faciotech account, using a strong unique password, and keeping your contact email up to date for important notifications. We also offer domain locking to prevent unauthorized transfers. For business-critical domains, consider our premium DNS security options.

Registration pricing is what you pay for the first year when you initially register your domain. Renewal pricing is the annual cost to keep your domain active in subsequent years. Our pricing table shows both rates so there are no surprises. We keep our renewal rates competitive and transparent.

Yes, you can register most domains for up to 10 years in advance. Longer registration periods often qualify for discounts and protect you from future price increases. Multi-year registration also signals stability to search engines, which can provide minor SEO benefits.

We send multiple reminder emails before your domain expires — at 60 days, 30 days, 14 days, and 3 days before expiration. If your domain does expire, you typically have a 30-day grace period to renew at the standard rate. After that, there may be redemption fees. We strongly recommend enabling auto-renewal to avoid any interruption.

Yes, auto-renewal is available and recommended for all domains. You can enable it in your client area, and we'll automatically renew your domain before it expires using your saved payment method. You'll always receive advance notification before any charge.

Yes, we welcome domain transfers from other registrars. As long as your domain is more than 60 days old and not currently locked, you can transfer it to us. The transfer includes a free 1-year extension added to your current expiration date, so you never lose time you've already paid for.

The process is straightforward: First, unlock your domain at your current registrar and obtain your EPP/authorization code. Then initiate the transfer on our website using that code. Your current registrar will send a confirmation email — approve it, and the transfer typically completes within 5-7 days. Our support team is happy to guide you through each step.

No. Your website and email will continue working normally throughout the transfer process. DNS settings are preserved, so there's no downtime or disruption to your services.

If your preferred domain is registered by someone else, you have a few options: try a different extension (.co instead of .com), add a relevant word to your domain, or check if the current owner might sell. We can assist with domain acquisition negotiations for premium domains. You can also backorder a domain to automatically attempt registration if it expires.

Due to the nature of domain registrations (fees are paid to registries immediately), domain purchases are generally non-refundable. However, if you experience technical issues with registration, please contact our support team within 24 hours and we'll work to resolve the situation.

Our support team is available 24/7 via live chat (average response: 59 seconds), support ticket, or email at support@faciotech.com. For urgent domain issues like expiring domains or transfer problems, live chat is the fastest option.

DNS (Domain Name System) translates your domain name into the IP address where your website is hosted. Through your Faciotech client area, you can manage DNS records including A records (pointing to servers), MX records (for email), CNAME records (for subdomains), and more.

Yes, you have full control over your domain's DNS settings. You can point your Faciotech-registered domain to any hosting provider by updating your nameservers or adding the appropriate DNS records. We don't lock you in.

DNS changes typically propagate within 1-4 hours, though full global propagation can take up to 48 hours in some cases. During this time, some visitors may see the old site while others see the new one.