Resolve Incidents Quickly and Reduce Downtime
From endpoint issues to infrastructure troubleshooting, we provide practical support workflows that keep your team productive.
What's Included
Comprehensive technical support covering hardware, software, network, and endpoint management.
Remote Diagnostics
Quick identification and resolution of software and system issues through secure remote access tools.
Hardware Troubleshooting
Diagnosis, replacement guidance, and reliability recommendations for all business hardware.
Network Support
Router, switch, and connectivity troubleshooting to keep your office network running smoothly.
Endpoint Management
Device setup, configuration, and security hardening for laptops, desktops, and mobile devices.
Preventive Maintenance
Scheduled checks to reduce avoidable failures and outages before they impact your business.
Escalation Support
Tiered escalation workflows for complex infrastructure issues that require specialist intervention.
How It Works
A structured approach from incident intake to resolution and prevention.
Intake & Triage
Capture issue context, impact level, and immediate constraints to prioritize response.
Diagnosis & Containment
Stabilize service and identify likely root causes through systematic troubleshooting.
Resolution & Validation
Apply fixes and confirm service restoration with the affected users and stakeholders.
Post-Incident Review
Document learnings and implement preventive controls to reduce future incidents.
Why Choose Faciotech
Practical advantages that improve your uptime, reduce costs, and simplify IT operations.
Faster Issue Resolution
Triage paths and escalation rules that reduce time-to-fix and get your team back to work sooner.
Fewer Recurring Incidents
Root-cause analysis and preventive maintenance routines that address problems at the source.
Higher Endpoint Reliability
Health checks and support playbooks for core devices that keep your equipment running reliably.
Transparent Reporting
Track tickets, trends, and response performance over time with clear, actionable reports.
Flexible Support Models
On-demand, scheduled, or managed support options that adapt to your operational needs and budget.
Local Expertise
Ghana-based technicians familiar with local hardware vendors, ISPs, and infrastructure challenges.
Our Guarantees
Commitments that protect your investment and build confidence.
Guaranteed Response Times
Priority SLAs with defined response windows so you know exactly when help is on the way.
No Fix, No Fee
If we cannot resolve the issue, you do not pay for the session. Simple and fair.
Certified Technicians
CompTIA and vendor-certified support engineers with proven track records.
Support Plans
Choose the support model that fits your team, budget, and operational requirements.
On-Demand Support
From
Single-issue troubleshooting with remote support. No commitment required.
Get Support NowBusiness Support Plan
From
Recurring support, reporting, and escalation coverage for growing teams.
Choose This PlanManaged Support Bundle
From
Proactive maintenance plus incident management for business-critical environments.
Talk to SalesFrequently Asked Questions
Common questions about our hardware and technical support services.
Do you support both hardware and software issues?
Can support be provided outside office hours?
How do we submit incidents?
Do you offer on-site support?
What devices do you support?
Can you set up new office equipment?
Do you provide warranty support?
Is there a minimum contract period?
Keep Your Operations Stable
Set up a support model that fits your team, hours, and risk profile.
