Record NPS response

POST/support/nps-campaigns/{id}/responses

Records a single NPS response from a customer for a given campaign. Provide the numeric score (0–10) and an optional comment. Use this when ingesting survey responses from external channels or webhooks.

Request

Path parameters

Name	Type	Required	Description
id	integer	Yes	ID of the NPS campaign this response belongs to. Example: 2

Request body

Content type application/json (required).

Field	Type	Required	Description
score	integer	Yes	NPS score from 0 (detractor) to 10 (promoter). Minimum: 0 · Maximum: 10
comment	string, nullable	No	Optional open-text feedback from the respondent.
respondent_email	string (email), nullable	No	Email address of the respondent for attribution.

Example

{
  "score": 8,
  "comment": "Great support team, very responsive!",
  "respondent_email": "customer@example.test"
}

Responses

302 Redirect after response is recorded

404 NPS campaign not found

422 Validation error — score must be 0–10

Example request

curl -X POST "https://{tenant}.faciotech.net/api/v1/support/nps-campaigns/{id}/responses" \
  -H "Accept: application/json" \
  -H "Content-Type: application/json" \
  -d '{"score": 8, "comment": "Great support team, very responsive!", "respondent_email": "customer@example.test"}'