Create support brand

POST/support/brands

Creates a new support brand with a distinct sender identity. Once created, tickets can be assigned to the brand to control routing, SLA policy, and email sender details.

Request

Request body

Content type application/json (required).

Field	Type	Required	Description
name	string	Yes	Brand display name (e.g. "Faciotech Support"). Max length: 120
from_email	string (email), nullable	No	Sender email address used when this brand dispatches support emails.
from_name	string, nullable	No	Sender display name used in outbound support emails.
status	string	No	Whether this brand is active for ticket routing. One of: "active", "inactive" · Default: "active"

Example

{
  "name": "Faciotech Support",
  "from_email": "support@faciotech.com",
  "from_name": "Faciotech Help",
  "status": "active"
}

Responses

302 Redirect to brands list after creation

422 Validation error — name is required

Example request

curl -X POST "https://{tenant}.faciotech.net/api/v1/support/brands" \
  -H "Accept: application/json" \
  -H "Content-Type: application/json" \
  -d '{"name": "Faciotech Support", "from_email": "support@faciotech.com", "from_name": "Faciotech Help", "status": "active"}'