Create support ticket

POST/support/tickets

Opens a new support ticket. Requires a subject/title, a description, and optionally a customer link, priority, assignee, and brand. New tickets enter the routing queue for SLA assignment.

Request

Request body

Content type application/json (required).

Field	Type	Required	Description
title	string	Yes	Short summary of the issue (used as the ticket subject line). Max length: 255
description	string	Yes	Full description of the customer's issue or request.
priority	string	No	Ticket urgency level, used for SLA prioritisation. One of: "low", "normal", "high", "urgent" · Default: "normal"
customer_id	integer, nullable	No	CRM customer profile ID to associate with this ticket.
assigned_to	integer, nullable	No	Tenant user ID of the agent to whom the ticket is assigned.
brand_id	integer, nullable	No	ID of the support brand this ticket belongs to.

Example

{
  "title": "Unable to access billing portal",
  "description": "I get a 403 error when clicking 'Billing' in my account settings.",
  "priority": "high",
  "customer_id": 142,
  "brand_id": 1
}

Responses

302 Redirect to the ticket detail page after creation

422 Validation error

Example request

curl -X POST "https://{tenant}.faciotech.net/api/v1/support/tickets" \
  -H "Accept: application/json" \
  -H "Content-Type: application/json" \
  -d '{"title": "Unable to access billing portal", "description": "I get a 403 error when clicking '\''Billing'\'' in my account settings.", "priority": "high", "customer_id": 142, "brand_id": 1}'