Add reply to ticket

POST/support/tickets/{id}/replies

Adds an agent or customer reply to an existing ticket thread. The reply can be public (visible to the customer) or an internal note (agents only).

Request

Path parameters

Name	Type	Required	Description
id	integer	Yes	ID of the ticket to add the reply to. Example: 88

Request body

Content type application/json (required).

Field	Type	Required	Description
body	string	Yes	The reply message body (supports HTML or plain text).
is_internal	boolean	No	Set to true to mark the reply as an internal note, visible only to agents and not sent to the customer. Default: false

Example

{
  "body": "Thank you for reporting this. We've identified the issue and will deploy a fix within 24 hours.",
  "is_internal": false
}

Responses

302 Redirect to ticket detail after reply is saved

404 Ticket not found

422 Validation error — body is required

Example request

curl -X POST "https://{tenant}.faciotech.net/api/v1/support/tickets/{id}/replies" \
  -H "Accept: application/json" \
  -H "Content-Type: application/json" \
  -d '{"body": "Thank you for reporting this. We'\''ve identified the issue and will deploy a fix within 24 hours.", "is_internal": false}'