Keeping your details current means invoices and renewal notices reach the right person, and automatic payments do not fail. There are two separate places to look, and knowing which is which saves a lot of hunting.
- Your Profile — who you are: the name and email address you sign in with. Personal to your login.
- Account Details — who the account is: company name, billing address, tax ID, and how invoices are paid. Shared by everyone with access to the account.
Updating your own login details
Open the account menu at the top right of the client area and choose Your Profile.
This page holds only your first name, last name and email address — the details tied to your personal login. Change what you need and click Save Changes.
If you change your email address here, that becomes the address you sign in with from then on. The same menu also holds Change Password and Security Settings, where you can turn on two‑factor authentication.
Updating the account and billing details
Go to Account → Account Details.
This is the billing record for the account as a whole. It holds the company name, full billing address, tax ID, your default payment method, and which emails the account receives.
Anything on this page appears on your invoices, so it is worth checking before your next renewal. Make your changes and click Save Changes.
Further down the same page you can set your email preferences — which notifications the account receives, such as invoices, support tickets and product notices. If invoices are going to the wrong person, this is usually the reason.
Managing payment methods
Go to Account → Payment Methods.
From here you can:
- Add New Credit Card — store a card for automatic renewals.
- Edit a saved method's description or expiry date.
- Delete a method you no longer use.
- Set a default — the method used for automatic charges on future invoices.
If the list is empty, no card is stored and invoices will need to be paid manually each time.
Paying one invoice with a different method
You do not have to change your default to pay a single invoice differently. Open Billing → My Invoices, click the invoice, and choose the payment method you want on the invoice page itself. Your stored default is left alone.
Frequently asked
I changed my email but still get mail at the old address.
Those are two different settings. Your Profile changes your login address; invoices follow the account's email preferences in Account → Account Details, and may also be going to a Contact. Check Account → Contacts as well.
My card was declined and the service is suspended.
Add or update the card under Account → Payment Methods, then open the unpaid invoice under Billing → My Invoices and pay it. Services usually reactivate automatically once payment clears; if not, open a ticket and we will restore it.
Someone else needs to manage billing.
Give them their own login rather than sharing yours — see How to add another user to your account. A user with View & Pay Invoices can handle billing without touching anything else.
Still stuck?
If something will not save, or an invoice is going to the wrong address after you have checked all of the above, open a support ticket and we will sort it out.
