The AI Assistant is built into the FacioTech client area. It answers common questions instantly, at any hour, and points you to the right guide or the right page when a question needs more than a short answer.
Where to find it
Look for the round chat button in the bottom‑right corner of any page. Click it and the assistant opens beside your account.
It opens with a few common starting points — accessing cPanel, resetting an email password, setting up WordPress, SSL certificate help — or you can simply type your own question.
What it is good at
- Quick how‑to answers — cPanel, email, domains, WordPress, SSL and hosting questions.
- Finding the right guide — it will point you to the knowledge base article that covers your question in full.
- Pointing you to the right page — where in your account to go to do the thing you are asking about.
- Any time of day — it does not wait for office hours.
What it cannot do
Being straight with you about this saves time:
- It cannot see your account — it does not know your invoices, services or domains, so it cannot tell you why a specific invoice is unpaid or a specific site is down.
- It cannot make changes — it will not restart a service, issue a refund, or edit your details.
- It can be wrong. It is an assistant, not an engineer. If an answer does not match what you see on screen, trust the screen and ask us.
When to talk to a person instead
Open a ticket rather than asking the assistant if your question involves:
- anything specific to your account — billing queries, a suspended service, a failed payment;
- anything urgent — a site that is down, or email that has stopped arriving;
- anything where you need a change made, not an explanation.
Open a support ticket and a person will pick it up. You will not be sent back to the bot.
Your privacy
Type into the assistant as you would into any web form: do not paste passwords, card numbers or other secrets. If you need to send us something sensitive, use a support ticket, where the conversation is tied to your account and handled by our team.
Helping us improve it
The assistant is improved over time based on the questions people actually ask. If it gives you a poor answer, tell us in a ticket and mention what you asked — that is the fastest way to get it corrected for everyone.
