It is with regret that we acknowledge your decision to discontinue using our hosting services. We highly value your patronage and would greatly appreciate the opportunity to continue serving you. If, however, you have decided to proceed with the cancellation of your hosting package, the following steps outline the necessary process:

  1. Initiating the Cancellation Process:

    • Access your client area to initiate a cancellation request. This action will lead to the suspension and eventual termination of all associated services within your cPanel account, including websites for add-on domains, subdomains, and any email accounts.

  2. Data Backup:

    • Prior to suspension and cancellation, we strongly advise backing up all data from your hosting account. This step is crucial to prevent any loss of data and service interruptions.

  3. Cancellation and Refund Policy:

    • You are entitled to cancel your hosting services at any time. A refund request can be made within 45 days of the initial purchase. Please note that if a cancellation request is submitted after the 45-day grace period, a refund will not be issued.

  4. Procedure for Cancellation:

    • To submit a cancellation request, please follow these steps:
      • Log into your client account.
      • Navigate to 'Quick Actions'.
      • Select 'Cancellation Options'.
      • Complete the required fields in the cancellation form, including your feedback, and submit the request.
    • A confirmation email will be sent to you once your request has been processed.

  5. Feedback Importance:

    • Your insights and feedback are invaluable to us. They play a significant role in enhancing our service quality and customer satisfaction. We encourage you to share your experience and suggestions.

  6. Domain Name Registration:

    • Please be aware that cancelling your hosting account does not automatically cancel your domain name registration. Domain registrations are final and non-refundable.

We thank you for your past business and hope to have the opportunity to serve you again in the future.

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