API access and getting help
What to fetch if you are driving Faciotech Backup with code or an agent, and where to go when you would rather talk to somebody.
Machine-readable surfaces
These are conventional well-known paths that a crawler or an agent fetches directly. They are served by the product host, so use the full URL rather than a path:
https://vault.faciotech.com/openapi.json— the full OpenAPI 3 description of every endpoint, including auth, sources, storage targets, schedules, backups and restores.https://vault.faciotech.com/llms.txt— a short plain-text summary of the product and its surfaces, for language models and agents.
For the auth model and worked examples — driving sources, schedules, backups and restores programmatically — read the API and AI agents guide.
Get help from a person
- Support Centre — the front door for help: guides, tickets and account questions.
- Knowledge base — Faciotech guides across hosting, domains and this product.
- Open a ticket — for anything account-specific or urgent.
- Server status — check whether something is us before you debug it.
White-label
Selling backups to your own customers? Talk to us about white-label.
Elsewhere in this set
- Quick start — five steps from a new workspace to a restore you have already tested.
- What each connector needs — the exact credential each connector asks for.
- Reference — how it works, the security model and the frequently asked questions.
