Terms of Service

Effective Date: September 19, 2026

1. Introduction

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Faciotech ("Company," "we," "us," or "our"), the contracting business identified in your accepted order or service agreement. These Terms govern your access to and use of all services provided through our website at faciotech.com, including but not limited to web hosting, domain registration, SSL certificates, website builder tools, CRM/ERP development, and managed IT services.

2. Acceptance of Terms

Your accepted order and service-specific agreement identify the seller and service commitments. Mandatory law takes priority, followed by a specifically agreed service term, the applicable service policy and these Terms. Our privacy notice explains data handling; it is not a waiver of privacy rights. A support article does not reduce an express contractual commitment.

By creating an account, placing an order, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of a business or other legal entity, you represent that you have the authority to bind that entity. Before ordering, review the named seller, service description, price, currency, taxes, billing period and renewal conditions. You may correct your details or decline the order before submitting it. Keep your order confirmation and the applicable terms. If the seller is missing or unclear, contact us before paying.

3. Account Registration

To access our services, you must register for an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials, including your password and any API keys. You agree to notify us immediately at support@faciotech.com of any unauthorized use of your account. Your responsibility for credentials does not exclude our own obligations or liability that cannot lawfully be excluded.

You must be at least 18 years of age to create an account. Accounts registered with false or misleading information may be suspended or terminated without notice.

4. Services Provided

Faciotech offers the following categories of services, each subject to the specific terms applicable to that service type:

• Web Hosting: Shared hosting, VPS hosting, and dedicated server plans with varying resource allocations, storage, bandwidth, and management levels.
• Domain Registration: Registration, renewal, and transfer of domain names through accredited registrars, subject to the policies of ICANN and the applicable registry.
• SSL Certificates: Provisioning of SSL/TLS certificates for domain validation, organization validation, and extended validation.
• Website Builder: An AI-assisted website builder platform enabling clients to design, build, and publish websites on our infrastructure.
• CRM/ERP Development: Custom and managed customer relationship management and enterprise resource planning solutions.
• Managed IT Services: Ongoing server administration, monitoring, security patching, and technical support.

Service specifications, features, and pricing are detailed on our website and may be updated from time to time. We reserve the right to modify, discontinue, or introduce new services at our discretion, with reasonable notice to affected clients.

5. Payment and Billing

Prices and the billing currency are shown on the order and invoice. Supported display currencies include CAD, USD, GHS, GBP and EUR; the invoice currency controls the amount payable. Payment is due in advance for the agreed billing cycle unless your order says otherwise. Use only the payment methods offered for that invoice.

Your seller determines the applicable tax treatment together with the nature and location of the supply. Canadian GST/HST is charged only where the applicable seller is registered and the supply is taxable; corporate registration alone is not a GST/HST registration. The Ghanaian company is VAT registered. Taxes that apply to an order must be disclosed before you pay. Incorporation alone does not establish a new tax registration.

The business operating a payment account can differ from the seller where collection on the seller’s behalf is disclosed. This does not change your contracting business. We will identify the appropriate recipient before requesting a bank transfer; do not use another entity’s bank details based on currency alone.

Renewal dates, billing cycles and authorized automatic payments are described in your order and account. An invoice or renewal reminder is not itself permission for a new payment method. You may request cancellation under the Cancellation Policy. Refund eligibility is described in the Refund Policy, subject to mandatory law.

Late payment may lead to suspension after the agreed notice or grace period. Any reactivation or administration fee must be disclosed and agreed where required.

6. Service Level Agreement

The Service Level Agreement describes the 99.9% hosting availability commitment, covered services, measurement, maintenance exclusions, credit schedule and request process. A service-specific agreement may provide different terms. The SLA does not guarantee the availability of every third-party application or create a uniform support response time for every product.

For planned maintenance, the SLA’s 48-hour notice standard applies; urgent security or recovery work may require shorter notice. See service status for published incidents and maintenance.

7. Acceptable Use

You agree to use our services in compliance with the laws applicable to you, your seller and your use of the services. You shall not use our services to host, distribute, or transmit any content that is unlawful, defamatory, fraudulent, obscene, or that infringes upon the intellectual property rights of any third party. Prohibited activities include but are not limited to: sending unsolicited bulk email (spam), operating phishing schemes, distributing malware, cryptocurrency mining on shared infrastructure, and running applications that consume excessive server resources to the detriment of other clients.

Violation of this acceptable use policy may result in immediate suspension or termination of your account without prior notice or refund. We reserve the right to remove any content that violates these Terms.

8. Intellectual Property

All content, trademarks, logos, software, and proprietary technology associated with Faciotech and its services remain the exclusive property of Faciotech. You are granted a limited, non-exclusive, non-transferable license to use our services for their intended purpose during the term of your subscription.

You retain ownership of all content you upload, create, or store using our services. By using our services, you grant Faciotech a limited license to host, store, and transmit your content solely for the purpose of providing the services you have subscribed to. We will not access, use, or disclose your content except as necessary to provide the service, comply with applicable law, or enforce these Terms.

9. Data Protection

We process personal data in accordance with our Privacy Policy and applicable privacy law, including Ghana’s Data Protection Act, 2012 (Act 843), Canadian federal law and applicable provincial laws. We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or destruction. You acknowledge that you are responsible for the security of data you transmit to and from our servers, including the use of encryption and secure protocols.

For hosting services, you are the data controller for any personal data you collect and store on our infrastructure. You agree to comply with all applicable data protection laws in relation to such data.

10. Limitation of Liability

To the extent permitted by applicable law, Faciotech shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunity, or goodwill, arising from or related to your use of our services, even if we have been advised of the possibility of such damages.

Subject to liabilities and remedies that cannot lawfully be limited, our total aggregate liability for any claims arising under or in connection with these Terms shall not exceed the total amount paid by you to Faciotech during the twelve (12) months immediately preceding the event giving rise to the claim.

11. Indemnification

This section applies to business customers only and only to the extent permitted by law. It does not require a consumer to indemnify us for our own negligence or unlawful conduct.

You agree to indemnify, defend, and hold harmless Faciotech, its directors, officers, employees, and agents from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to: (a) your use of our services; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) any content you host, upload, or transmit using our services that infringes upon the rights of any third party.

12. Termination

Either party may terminate services by providing written notice in accordance with the billing cycle. You may cancel your services at any time through your client portal or by contacting support@faciotech.com. Cancellation takes effect at the end of the current billing period. No prorated refunds are provided for partial billing periods unless required by law.

Faciotech may suspend or terminate your account immediately and without prior notice if you breach these Terms, fail to pay invoices after the grace period, or if we are required to do so by law. Export your data before service ends. Any agreed post-termination retrieval period continues to apply; do not assume ongoing access or a recoverable backup without written confirmation. Account and transaction records are handled separately under the Privacy Policy.

13. Modifications to Terms

For material changes affecting existing contracts, we will give at least 30 days’ notice unless a longer period or different process is required by law. We will obtain fresh agreement where required. Posting a new version or your continued use alone does not override a legal requirement for consent. Changes do not retroactively remove an accrued refund, service-credit or other claim.

14. Governing Law

Canadian seller: contracts naming FACIO INNOVATIONS TECHNOLOGY INC. use Ontario law and applicable Canadian federal law, unless the accepted service agreement lawfully provides otherwise.

Ghanaian seller: contracts with FACIO INNOVATIONS TECHNOLOGY LTD use Ghanaian law, unless the accepted service agreement lawfully provides otherwise.

Earlier agreements retain their original seller and applicable terms unless a valid transfer is agreed. These choices do not remove mandatory protections in a consumer’s applicable jurisdiction. For Ontario consumers, rights under the applicable Consumer Protection Act include protections that cannot be waived by these Terms.

Nothing in this policy removes rights or remedies that cannot be waived under applicable law, including statutory cancellation, refund, privacy, court and complaint rights. A contractual deadline does not shorten a statutory deadline.

15. Dispute Resolution

Contact support@faciotech.com for a service concern or legal@faciotech.com for a formal complaint. The Dispute Resolution Policy explains our escalation process. Using it is voluntary and does not prevent a lawful chargeback, regulator complaint, urgent relief or court claim. Arbitration requires a separate valid agreement; these Terms do not compel consumers to arbitrate or waive statutory court or class-proceeding rights.

16. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:

• Email: legal@faciotech.com
• Support: support@faciotech.com
• Website: faciotech.com