Your Customer Command Center
Paxus CRM is the core CRM that powers customer relationships across your entire organisation. Manage contacts, companies, sales pipelines, quotes, and support tickets — all from one unified platform.
[Paxus CRM Dashboard]
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What Paxus CRM Delivers
Four outcomes that transform how your team manages customer relationships.
Close More Deals
A structured pipeline with stage automation keeps every opportunity visible and moving forward. Set probability weights, required actions, and approval gates so nothing falls through the cracks.
Know Your Customers
A 360-degree view of every interaction — emails, calls, meetings, invoices, tickets, and notes — lives on a single contact timeline. Your team sees the full picture before every conversation.
Deliver Better Support
Ticketing with SLA timers, department routing, and canned responses means faster first replies and fewer escalations. Customers can track their own tickets through the self-service portal.
Quote With Confidence
Build professional quotes with line items, discounts, taxes, and CPQ rules. Send for e-signature, convert to invoices on approval, and track the full lifecycle from draft to closed-won.
Everything You Need to Manage Customers
Three core modules — each packed with the tools your team uses every day.
Sales & Pipeline
Win deals faster with structured processes and real-time visibility.
Lead Capture & Qualification
Capture leads from web forms, email, and API. Score and qualify automatically before routing to the right rep.
Visual Pipeline Management
Drag-and-drop Kanban boards with custom stages, probability weighting, and deal value roll-ups at a glance.
Quotation & CPQ
Generate branded quotes with configurable line items, discount rules, approval workflows, and e-signature collection.
Sales Forecasting & Reporting
Pipeline velocity, win-rate analysis, and revenue forecasts — broken down by rep, stage, or time period.
Contact Management
A single source of truth for every person and company your business interacts with.
Contact & Company Records
Store people and organisations with linked hierarchies, relationships, and a full timeline of every interaction.
Custom Fields & Tags
Extend any record with custom fields, dropdowns, dates, and free-form tags for segmentation and filtering.
Import & Bulk Operations
CSV import with field mapping, duplicate detection, bulk tagging, reassignment, and mass email operations.
Communication History
Every email, call log, meeting note, and internal comment attached to the contact record in chronological order.
Support & Ticketing
Resolve issues faster with structured workflows and self-service tools.
Ticket Management with SLAs
Create, assign, and track tickets with SLA timers for first response and resolution. Escalation rules trigger automatically.
Department Routing
Route incoming tickets to the right department based on category, priority, or custom rules. Round-robin or load-balanced assignment.
Canned Responses & Templates
Pre-built reply templates with merge fields. Insert with one click to keep responses consistent and reply times low.
Customer Portal Access
Customers submit and track tickets, view knowledge base articles, and download invoices from a branded self-service portal.
Connects to Your Entire Stack
Paxus CRM integrates with the tools your team already uses — no silos, no double entry.
Email & Calendar
Two-way sync with Microsoft 365 and Google Workspace. Emails, events, and contacts stay in sync automatically.
Accounting Tools
Push invoices and payments to your accounting platform. Revenue recognition, tax summaries, and reconciliation handled automatically.
Payment Gateways
Accept payments via Stripe, PayPal, Paystack, and bank transfer. Automatic reconciliation links payments to invoices.
Marketing Automation
Trigger email campaigns, drip sequences, and lead nurturing workflows based on CRM events and contact segments.
Live Chat
Chat conversations sync to the contact timeline. Agents see full customer history during every live interaction.
API & Webhooks
A full REST API and configurable webhooks let you connect any third-party system, custom app, or automation platform.
Enterprise-Grade Security
Your customer data is protected by multiple layers of security and governance controls.
Role-Based Access
Granular permissions per module, record type, and field. Users see only what their role allows — nothing more.
Audit Trail
Every record change, login, and data export is logged with timestamps and user attribution for full accountability.
Data Encryption
AES-256 encryption at rest and TLS 1.3 in transit. Sensitive fields like payment details receive additional encryption layers.
Multi-Tenant Isolation
Each tenant runs on a separate database with isolated storage and configuration. No data leakage between organisations.
What Our Clients Say
Real feedback from teams that rely on Paxus CRM every day.
Paxus CRM replaced three separate tools for us — our pipeline tracker, contact database, and helpdesk. Having everything in one place has cut our response times in half and our sales team finally has full visibility into deal progress.
The ticketing module with SLA management was what sold us. We went from missing resolution deadlines regularly to maintaining a 97% SLA compliance rate within the first quarter. The customer portal has also reduced our inbound calls significantly.
Frequently Asked Questions
Quick answers about Paxus CRM.
What is Paxus CRM?
How much does Paxus CRM cost?
Can I import my existing contacts?
Does Paxus CRM integrate with email?
Is there a mobile app?
How long does setup take?
Ready to Transform Your Customer Relationships?
See how Paxus CRM brings your contacts, deals, quotes, and support into one powerful platform.
