We are hiring a Live Chat Support Agent to be the first point of contact for customers reaching out through our live chat system. This is a paid, part-time role based on hours worked — a great opportunity if you enjoy helping people and communicating clearly in writing.
What you will do
- Respond to incoming customer chats in real time via chat.faciotech.com.
- Answer common questions about our hosting plans, billing, domains, and account setup.
- Guide customers through basic troubleshooting steps (DNS, email, cPanel, SSL).
- Escalate technical issues to the appropriate team with clear context and notes.
- Maintain a professional, friendly, and helpful tone in every conversation.
- Document recurring questions and suggest improvements to help articles or canned responses.
What we are looking for
- Excellent written English — clear, concise, and professional.
- Friendly and patient communication style, even under pressure.
- Comfortable typing quickly and managing multiple chat conversations.
- Basic computer literacy and ability to learn new tools fast.
- Reliable internet connection and a quiet workspace for focused work.
- Available for scheduled shifts (we will agree on hours that work for both sides).
Nice to have
- Previous experience in customer support, help desk, or live chat.
- Familiarity with web hosting concepts (shared hosting, VPS, domains, DNS, SSL).
- Experience with ticketing or chat systems (Zendesk, LiveChat, Intercom, or similar).
- Basic understanding of cPanel, email configuration, or WordPress.
Tools you will use
- Faciotech Live Chat (chat.faciotech.com) — our in-house real-time chat platform.
- WHMCS — to look up customer accounts, orders, and tickets when needed.
- Knowledge Base — to reference help articles and share links with customers.
Compensation & terms
- Type: Part-time, paid based on hours worked.
- Location: Remote within Ghana.
- Schedule: Shift-based — we will agree on a schedule that covers key support hours.
How to apply
Use the application form below. Tell us about yourself and why you would be a good fit for this role.
