Resource Usage Policy

Effective Date: February 9, 2026

This Resource Usage Policy defines the acceptable limits and fair use guidelines for server resources across all Faciotech hosting services, including shared hosting, VPS, and dedicated servers. All clients are expected to use resources responsibly to maintain optimal server performance for all users on our platform.

1. CPU Usage Limits

Shared Hosting

Each shared hosting account is allocated a fair share of CPU resources on the server. Specifically:

• No single account may consume more than 25% of a CPU core on a sustained basis (averaged over any 10-minute window).
• Brief spikes in CPU usage (e.g., during cron jobs, plugin updates, or traffic bursts) are permitted and will not trigger enforcement, provided they do not degrade performance for other accounts on the server.
• Background processes, cron jobs, and long-running scripts should be scheduled during off-peak hours where possible and must not run for longer than 60 seconds per execution.

VPS and Dedicated Servers

VPS and dedicated server clients are allocated dedicated CPU cores as specified in their service plan. You may use up to 100% of your allocated CPU resources at any time. However, sustained CPU abuse that impacts hypervisor stability on VPS nodes may result in a review of your usage.

2. Memory (RAM) Limits

Shared hosting accounts are subject to memory limits enforced by the server's resource management system (CloudLinux LVE or equivalent):

• Physical Memory: Up to 1 GB per account (varies by plan).
• Virtual Memory: Up to 1.5 GB per account.
• Processes that exceed the memory allocation will be terminated automatically by the resource manager. This may result in 500 errors or incomplete page loads for your website visitors.

If your application consistently requires more memory than your plan allows, we recommend upgrading to a higher-tier shared hosting plan or migrating to a VPS where you have dedicated RAM allocation.

3. Disk Space and Inodes

Storage

Disk space usage must remain within the limits specified in your hosting plan. Storage includes all website files, databases, email content, logs, and backups stored within your account.

Inodes

Each shared hosting account is limited to a maximum of 300,000 inodes (individual files and directories). Excessive inode usage degrades server filesystem performance and affects all accounts on the shared server. Common causes of high inode counts include:

• Cache files generated by CMS platforms (WordPress, Joomla, etc.)
• Excessive email stored in mailboxes
• Unmanaged session files or temporary logs
• Multiple unused CMS installations or staging environments

Accounts approaching or exceeding the inode limit will receive a notification and may be restricted from creating new files until the count is reduced.

4. Bandwidth

Monthly bandwidth (data transfer) is allocated according to your hosting plan. Bandwidth includes all HTTP/HTTPS traffic, FTP transfers, and email data transfer. If your account exceeds its monthly bandwidth allocation:

• We will notify you by email when you reach 80% and 95% of your monthly limit.
• Upon reaching 100%, your website may be temporarily throttled or suspended until the next billing cycle, or you may purchase additional bandwidth.
• Clients on plans that advertise unmetered bandwidth are subject to the fair use terms described in Section 8.

5. Email Sending Limits

To protect our mail server reputation and prevent abuse, the following email sending limits apply to all shared hosting accounts:

• Outgoing email: Maximum of 200 emails per hour and 2,000 emails per day per account.
• Mailing lists: Bulk email and mailing list services must not be run from shared hosting. Use a dedicated email marketing platform (e.g., Mailchimp, SendGrid, or similar) for newsletters and marketing campaigns.
• SMTP relay: Accounts using third-party SMTP services (e.g., Google Workspace, Microsoft 365) for outbound delivery are not subject to local sending limits, but must comply with those services' own terms.

Sending spam, unsolicited bulk email, or email containing malware from any Faciotech server will result in immediate account suspension without notice.

6. Database Limits

Shared hosting accounts may create databases within the limits of their plan. General guidelines:

• Individual database size should not exceed 2 GB on shared hosting. Databases larger than this are better suited for VPS or dedicated environments.
• The total number of databases per account is limited by your hosting plan (typically 10 to unlimited, depending on the tier).
• Long-running database queries (exceeding 30 seconds) may be terminated automatically to prevent server-wide performance degradation.
• Database connections are pooled. Each account may have up to 30 concurrent database connections.

7. Process Limits

Shared hosting accounts are limited in the number of simultaneous processes they may run:

• Entry Processes (concurrent PHP/CGI workers): Varies by plan, typically 20 to 30.
• Total Processes: Maximum of 40 to 60 simultaneous processes, including PHP, cron jobs, and shell commands.
• Background daemons, persistent processes, and cryptocurrency mining software are strictly prohibited on shared hosting.

8. "Unlimited" Plans and Fair Use

Some Faciotech hosting plans are marketed with "unlimited" disk space or bandwidth. These plans are designed for normal-use websites such as blogs, small business sites, portfolios, and standard e-commerce stores. "Unlimited" does not mean infinite, and the following fair use conditions apply:

• Storage must be used for website content that is actively served to visitors. Using hosting storage for file archiving, backup storage, media streaming repositories, or content distribution is prohibited.
• Bandwidth must be proportional to the nature and scale of the website. A personal blog with consistent multi-terabyte monthly transfers would fall outside fair use.
• Accounts using "unlimited" resources in a manner that negatively impacts server performance for other clients may be asked to optimize, upgrade, or migrate their service.

We will always contact you and provide a reasonable timeframe to address the issue before taking enforcement action on fair use grounds.

9. Monitoring and Enforcement

Faciotech continuously monitors server resource usage across all shared hosting nodes to ensure consistent performance. Our monitoring covers CPU load, memory usage, I/O throughput, process counts, and network traffic. When an account is identified as consuming excessive resources:

1. First Notice: We will send an email notification identifying the resource in question and recommending optimization steps.
2. Second Notice: If the issue persists after 48 hours, we will send a follow-up notice and may apply temporary resource throttling to your account.
3. Suspension: Continued excessive usage without remediation may result in temporary suspension of the account until the issue is resolved. In severe cases that threaten server stability, suspension may occur without prior notice.

Our support team is available to help you identify the source of high resource usage and recommend optimization strategies or an appropriate plan upgrade.

10. Overage Handling

For services with metered resources (bandwidth, disk space), overages are handled as follows:

• Automated notifications are sent at 80% and 95% usage thresholds.
• You may purchase additional resource blocks (bandwidth, storage) through your client area at any time.
• Upgrading your hosting plan will increase your resource allocations and is effective immediately.
• We do not charge overage fees automatically. Instead, your service may be throttled or paused when limits are reached, and you will be contacted with upgrade options.

11. VPS and Dedicated Server Resource Allocation

VPS and dedicated server clients receive guaranteed, dedicated resources as specified in their plan. These resources (CPU cores, RAM, storage, bandwidth) are exclusively allocated to your server and are not shared with other clients. You may use these resources at full capacity. However:

• VPS clients must not attempt to exceed their allocated resources or exploit hypervisor vulnerabilities.
• Dedicated server clients are responsible for managing their own resource allocation, processes, and services.
• Network abuse (DDoS origination, port scanning, spam relaying) is prohibited regardless of server type and will result in immediate suspension.

12. Contact Us

If you have questions about this Resource Usage Policy, need help optimizing your resource consumption, or wish to discuss an upgrade, please contact us:

• Email: legal@faciotech.com
• Support: support@faciotech.com
• Phone: +233 553 132 279
• Client Area: faciotech.com/clientarea.php