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Cancellation Policy

Effective Date: February 9, 2026

This Cancellation Policy explains how clients of Faciotech ("we", "us", "our") may cancel their hosting, domain, website builder, and related services. By purchasing any service from Faciotech, you agree to the terms outlined below.

1. How to Cancel

You may request cancellation of any active service through one of the following methods:

For security purposes, cancellation requests must originate from the email address on file for the account, or be submitted while authenticated in the client area. We cannot process cancellations requested via social media, third-party messaging platforms, or phone calls alone.

2. Cancellation Process

Once a cancellation request is received, you will receive an email confirmation acknowledging the request. Our team reviews all cancellations to ensure the request is authorized and that no billing disputes or outstanding invoices exist on the account. If outstanding balances are present, we may require settlement before completing the cancellation.

During the review window, you may withdraw your cancellation request at any time by updating the request in your client area or by contacting support.

3. Notice Period

We recommend submitting your cancellation request at least 7 days before your next billing date to ensure the request is processed before renewal charges are applied. Requests submitted after a renewal invoice has been generated and paid may not be eligible for a refund of that billing cycle, depending on the service type and the timing of the request.

4. Immediate vs. End-of-Term Cancellation

When submitting a cancellation request, you may choose between two options:

5. Data Retention After Cancellation

Following the termination of your service:

Faciotech is not responsible for any data loss resulting from a cancellation, whether initiated by the client or by Faciotech due to a policy violation.

6. Domain Name Cancellations

Domain registrations are non-cancellable once the registration has been completed and the domain has been activated in the global registry. Domains are registered for a fixed term (typically 1 year) and cannot be refunded.

If you wish to stop using a domain:

Please note that once a domain expires, it enters a redemption grace period during which recovery fees may apply. After the grace period, the domain is released to the general public for re-registration.

7. Refund on Cancellation

Refund eligibility upon cancellation is governed by our Refund Policy. In general:

8. Non-Cancellable Services

Certain services and products cannot be cancelled or refunded once provisioned. These include but are not limited to:

9. Reactivation

If your service has been cancelled but you wish to resume it:

Reactivation is not guaranteed and is subject to server capacity and resource availability at the time of the request.

10. Auto-Renewal Cancellation

All Faciotech services are set to auto-renew by default to prevent unintended service interruptions. To prevent auto-renewal:

If a renewal invoice has already been generated and remains unpaid, it will be automatically cancelled when your service reaches its expiry date. If a renewal invoice has been paid, please refer to our Refund Policy for refund eligibility.

11. Cancellation by Faciotech

Faciotech reserves the right to cancel or terminate services under the following circumstances:

Where possible, we will provide advance notice before terminating a service. However, in cases of severe policy violations or fraud, termination may be immediate and without prior notice.

12. Contact Us

If you have questions about this Cancellation Policy or need assistance with a cancellation request, please contact us:

Version History

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February 9, 2026
Current version

Initial publication of this policy.

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