At Faciotech, we are committed to providing high-quality services to our customers. However, we understand that there may be circumstances where a refund is necessary. This refund policy applies to all services offered by Faciotech, including hosting, domains, SSL sales, web builder, and any other services not listed here.

Refund Eligibility

Refunds may be granted in the following circumstances:

  • The service was not provided as described: If the service was not delivered as described in the service agreement or on our website, a refund may be granted.
  • The service was not delivered: If the service was not delivered at all, a full refund may be granted.
  • The service was not of satisfactory quality: If the service was not of satisfactory quality, a partial or full refund may be granted at the discretion of Faciotech.

Hosting services have a 45-day guarantee period. If the hosting service is not satisfactory during this time, a full refund will be granted.

No refunds will be granted for domains, SSLs, or web builder services.

For services, refunds will be granted based on the date and time of the request after the commencement of the service.

Requesting a Refund

To request a refund, customers should contact Faciotech within 14 days of the date of purchase and provide a detailed explanation of the reason for the request. Requests can be made by emailing sales@faciotech.com or calling +233553132279.

Refund Process

Faciotech will review all refund requests on a case-by-case basis and will make a decision based on the specific circumstances of the request. If a refund is granted, it will be processed within 14 days of the request being approved.

Exceptions

There are certain circumstances where refunds will not be granted, including but not limited to:

  • The service has already been delivered or used.
  • The request is made outside of the 14-day period after the date of purchase.
  • The service was provided as described and was of satisfactory quality.

Contact Information

If you have any questions or concerns about this refund policy, please don't hesitate to contact us. You can reach us by emailing legal@faciotech.com or calling +233553132279.

We hope this refund policy helps to clarify our policy on refunds and ensures that our services meet your expectations. Thank you for choosing Faciotech.