Creating and Managing Status Pages
Status pages let you communicate the real-time health of your services to your customers, team, or stakeholders. With the Faciotech Server Monitor, you can create public or private status pages, add your monitors as components, set up a custom domain, and enable subscriber notifications — all from your Client Area.
What Are Status Pages?
A status page is a dedicated web page that displays the current operational status of your services. When something goes down, your users can check the status page instead of contacting support, reducing ticket volume and building trust through transparency.
Common uses for status pages include:
- Showing uptime status for your website, API, and backend services.
- Communicating ongoing incidents and maintenance windows.
- Allowing users to subscribe to email notifications for updates.
- Providing a professional, branded view of your infrastructure health.
Creating a Status Page
- Log into your Client Area.
- Go to Server Monitor.
- Click the Status Pages tab.
- Click Create Status Page.
You will see a full-page form with three sections:
Page Details
- Page Name — A descriptive name for your status page (e.g., "Acme Corp Service Status").
- URL Slug — A short, URL-friendly identifier. This determines your status page URL:
/modules/addons/faciotech_monitor/status.php/your-slug - Description — A brief description displayed at the top of your status page. Explain what services are covered.
- Visibility — Choose Public (anyone can view) or Private (restricted access).
- Enable Subscriptions — When enabled, visitors can subscribe to receive email notifications about incidents and maintenance.
Custom Domain (Collapsible Section)
Optionally, serve your status page from your own domain (e.g., status.yourdomain.com). See the Custom Domain Setup section below for details.
Settings
Additional options for controlling the appearance and behaviour of your status page.
Adding and Managing Components
Components are the individual services displayed on your status page. Each component is linked to one of your monitors, so the status updates automatically.
Adding Components
- Open your status page for editing.
- In the components section, click Add Component.
- Select a monitor from your existing monitors.
- Set a Display Label — a user-friendly name that your visitors will see (e.g., "Website" instead of "HTTP Monitor - yourdomain.com").
- Click Save.
Reordering Components
Use the arrow buttons next to each component to reorder them. Place your most important services at the top of the list.
Removing Components
Click the remove button next to any component to remove it from the status page. This does not delete the underlying monitor — it only removes the component from the status page display.
Custom Domain Setup
For a professional, branded experience, you can serve your status page from your own domain instead of using the default Faciotech URL.
Step 1: Add a CNAME Record
In your domain's DNS settings, add a CNAME record:
- Type: CNAME
- Name / Host:
status(or your preferred subdomain) - Value / Target:
status.faciotech.com - TTL: 3600 (or your DNS provider's default)
For example, if your domain is yourdomain.com, this creates status.yourdomain.com pointing to Faciotech's status page server.
Step 2: Enter the Domain in Settings
In the Custom Domain section of your status page form, enter the full custom domain (e.g., status.yourdomain.com).
Step 3: Verify DNS
Click the Verify button. The system will check whether your CNAME record has propagated correctly.
- DNS Verified (green badge) — Your CNAME record is correctly configured and DNS has propagated.
- DNS Pending (amber badge) — DNS has not yet propagated. This can take up to 24-48 hours depending on your DNS provider. You can click Verify again later.
Step 4: Domain Activation
Once DNS is verified, the Faciotech team will activate your custom domain on the server. You will be notified when activation is complete. After activation, your status page will be accessible at your custom domain with a valid SSL certificate.
Sharing Your Status Page
Once your status page is created, share the URL with your users:
- Add a link in your website footer (e.g., "Service Status").
- Include the URL in your support email signatures and auto-responses.
- Link to it from your help centre or documentation.
- Share it in onboarding emails for new customers.
If you have set up a custom domain, use that URL for a cleaner, branded experience.
Managing Subscribers
When subscriptions are enabled on your status page, visitors can enter their email address to subscribe to updates. Subscribers automatically receive email notifications when:
- A new incident is reported.
- An existing incident is updated or resolved.
- A maintenance window is scheduled.
You can view and manage your subscriber list from the status page settings.
Best Practices
- Keep component names simple — Use names your users understand ("Website", "API", "Email") rather than internal technical names.
- Order components by importance — Place the most critical services at the top of the list.
- Enable subscriptions — Let your users opt in to notifications so they hear about issues before contacting support.
- Use a custom domain — A branded status page (e.g.,
status.yourdomain.com) looks more professional and builds trust. - Link to your status page — Make it easy for users to find by linking from your website, emails, and support resources.
- Review regularly — As you add or remove services, update your status page components to keep them current.
- Use maintenance windows — Schedule maintenance from the Maintenance tab so your status page shows a planned maintenance notice instead of an unexpected outage.
Related Articles
- Introduction to Website Monitoring
- Setting Up Uptime Monitoring
- Understanding Monitoring Alerts and Notifications
- Incident Response and Notification Process
- Monitoring Best Practices for Website Owners
Need help setting up your status page? Contact our support team or visit the Server Monitor to get started.
