Web Hosting FAQs
Getting Started
Q: How do I access my hosting account?
A: Log into the Client Area, click on your hosting service, then click "Login to cPanel" or use yourdomain.com/cpanel.
Q: How do I upload my website?
A: Use either:
- cPanel File Manager (browser-based)
- FTP client (FileZilla, etc.)
- Softaculous to install WordPress/other apps
Q: Where do I put my website files?
A: Upload files to the public_html folder. For addon domains, files go in their respective folders within public_html.
Resources & Limits
Q: How much disk space do I have?
A: Check your plan details in the Client Area or cPanel dashboard. Disk usage shows in cPanel under "Statistics".
Q: What is bandwidth/data transfer?
A: Bandwidth is the amount of data transferred to visitors loading your website. Most plans include generous bandwidth allocations.
Q: Can I host multiple websites?
A: Depending on your plan, you can add addon domains to host multiple websites from one account.
Q: How many email accounts can I create?
A: This depends on your hosting plan. Check your plan details or create accounts in cPanel → Email → Email Accounts.
Q: How do I access webmail?
A: Visit yourdomain.com/webmail and log in with your full email address and password.
WordPress
Q: How do I install WordPress?
A: Use Softaculous in cPanel for one-click installation:
- cPanel → Software → Softaculous
- Click WordPress → Install
- Fill in details → Install
Q: Can you migrate my WordPress site?
A: Yes! We offer free migration assistance. Contact us with your site details.
Security
Q: Do you provide SSL certificates?
A: Yes! Free SSL certificates (Let's Encrypt) are included with all hosting plans and auto-renew.
Q: How secure is my hosting?
A: We implement multiple security layers including firewalls, malware scanning, DDoS protection, and regular security updates.
Q: Do you backup my website?
A: Yes, we perform daily automated backups. You can also create manual backups via cPanel.
Technical
Q: What PHP version do you support?
A: We support PHP 7.4, 8.0, 8.1, 8.2, and 8.3. You can switch versions in cPanel → Software → MultiPHP Manager.
Q: Do you support MySQL/MariaDB?
A: Yes, all plans include MySQL/MariaDB databases with phpMyAdmin access.
Q: Can I use SSH?
A: SSH access is available on select plans. Check your plan details or contact us to enable it.
Support
Q: What support do you offer?
A: We provide 24/7 support via:
- Support Tickets (fastest for technical issues)
- Live Chat
- Knowledge Base articles
