Billing & Payment FAQs
Payment Methods
Q: What payment methods do you accept?
A: We accept:
- Credit/Debit Cards (Visa, Mastercard)
- Mobile Money (MTN, Vodafone, AirtelTigo)
- PayPal
- Bank Transfer
- Account Credit
Q: Can I pay with Mobile Money?
A: Yes! Select "Mobile Money" at checkout and follow the prompts. You'll receive a payment request on your phone to confirm.
Q: Is my payment information secure?
A: Absolutely. All payments are processed through secure, encrypted connections. We never store your full card details on our servers.
Invoices
Q: When will I receive my invoice?
A: Invoices are generated 14 days before your service renewal date. You'll receive an email notification with a link to view and pay.
Q: How do I view past invoices?
A: Log into your Client Area → Billing → My Invoices to see all current and past invoices.
Q: Can I get a receipt for my payment?
A: Yes, every paid invoice serves as your receipt. You can download a PDF from your Client Area.
Renewals
Q: How do I enable auto-renewal?
A: Go to Client Area → Billing → Payment Methods → Add a payment method. Services will automatically renew using this method.
Q: What happens if I don't renew on time?
A: Your service will be suspended. You have a grace period to pay and restore service. After the grace period, data may be deleted. See our Late Renewal Fees article.
Q: Can I pay for multiple years upfront?
A: Yes! Multi-year payments often come with discounts. Contact us for special pricing on long-term commitments.
Refunds
Q: Do you offer refunds?
A: Yes, we offer a 30-day money-back guarantee on new hosting accounts. Domain registrations are non-refundable. See our refund policy.
Q: How long do refunds take?
A: Refunds are processed within 5-7 business days. The time to appear in your account depends on your payment provider.
Account Credit
Q: Can I add credit to my account?
A: Yes! Go to Client Area → Billing → Add Funds. This credit will be used for future invoices automatically.
Q: Is account credit refundable?
A: Account credit is generally non-refundable but can be used for any Faciotech service.
Still Have Questions?
Contact our billing team for assistance with any payment-related queries.
