Faciotech offers web hosting, domain registration, SSL certificates, CRM/ERP development, website security, backups, email solutions, and VPN services. Learn more about us here.
Company
Copyright © 2026. FacioTech. All Rights Reserved.
Effective Date: February 9, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Faciotech ("Company," "we," "us," or "our"), a technology company registered and operating under the laws of the Republic of Ghana. These Terms govern your access to and use of all services provided through our website at faciotech.com, including but not limited to web hosting, domain registration, SSL certificates, website builder tools, CRM/ERP development, and managed IT services.
By creating an account, placing an order, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of a business or other legal entity, you represent that you have the authority to bind that entity. If you do not agree with any part of these Terms, you must not use our services.
To access our services, you must register for an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials, including your password and any API keys. You agree to notify us immediately at support@faciotech.com of any unauthorized use of your account. Faciotech shall not be liable for any loss arising from your failure to safeguard your account credentials.
You must be at least 18 years of age to create an account. Accounts registered with false or misleading information may be suspended or terminated without notice.
Faciotech offers the following categories of services, each subject to the specific terms applicable to that service type:
Service specifications, features, and pricing are detailed on our website and may be updated from time to time. We reserve the right to modify, discontinue, or introduce new services at our discretion, with reasonable notice to affected clients.
All fees for services are stated in Ghanaian Cedis (GHS) or United States Dollars (USD) as indicated at the time of purchase. Payment is due in advance for the selected billing cycle (monthly, quarterly, semi-annually, annually, biennially, or triennially). We accept payments via mobile money, bank transfer, and supported online payment gateways including Paystack.
Invoices are generated automatically and sent to your registered email address. Payment is due upon receipt of invoice unless otherwise specified. Late payments may result in service suspension after a grace period of seven (7) days from the invoice due date. A reactivation fee may apply for services suspended due to non-payment.
All fees are non-refundable unless otherwise stated in our Refund Policy or required by applicable law. Prices are exclusive of any applicable taxes, levies, or duties imposed by Ghanaian authorities, which shall be your responsibility.
Faciotech endeavors to maintain a network uptime of 99.9% for all hosting services, measured on a monthly basis, excluding scheduled maintenance windows. Scheduled maintenance will be announced at least 24 hours in advance via email or our status page. In the event that uptime falls below the guaranteed level in any calendar month, affected clients may request a service credit proportional to the downtime experienced, subject to a maximum credit of 30% of the monthly service fee for that service.
Service credits must be requested in writing within 14 days of the downtime event. Credits are applied to future invoices and are not redeemable for cash. This SLA does not apply to downtime caused by factors outside our reasonable control, including but not limited to DDoS attacks, upstream provider failures, force majeure events, or client-side configuration errors.
You agree to use our services in compliance with all applicable laws of the Republic of Ghana and any other jurisdiction from which you access our services. You shall not use our services to host, distribute, or transmit any content that is unlawful, defamatory, fraudulent, obscene, or that infringes upon the intellectual property rights of any third party. Prohibited activities include but are not limited to: sending unsolicited bulk email (spam), operating phishing schemes, distributing malware, cryptocurrency mining on shared infrastructure, and running applications that consume excessive server resources to the detriment of other clients.
Violation of this acceptable use policy may result in immediate suspension or termination of your account without prior notice or refund. We reserve the right to remove any content that violates these Terms.
All content, trademarks, logos, software, and proprietary technology associated with Faciotech and its services remain the exclusive property of Faciotech. You are granted a limited, non-exclusive, non-transferable license to use our services for their intended purpose during the term of your subscription.
You retain ownership of all content you upload, create, or store using our services. By using our services, you grant Faciotech a limited license to host, store, and transmit your content solely for the purpose of providing the services you have subscribed to. We will not access, use, or disclose your content except as necessary to provide the service, comply with applicable law, or enforce these Terms.
We process personal data in accordance with our Privacy Policy and the Data Protection Act, 2012 (Act 843) of Ghana. We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or destruction. You acknowledge that you are responsible for the security of data you transmit to and from our servers, including the use of encryption and secure protocols.
For hosting services, you are the data controller for any personal data you collect and store on our infrastructure. You agree to comply with all applicable data protection laws in relation to such data.
To the maximum extent permitted by Ghanaian law, Faciotech shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunity, or goodwill, arising from or related to your use of our services, even if we have been advised of the possibility of such damages.
Our total aggregate liability for any claims arising under or in connection with these Terms shall not exceed the total amount paid by you to Faciotech during the twelve (12) months immediately preceding the event giving rise to the claim.
You agree to indemnify, defend, and hold harmless Faciotech, its directors, officers, employees, and agents from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to: (a) your use of our services; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) any content you host, upload, or transmit using our services that infringes upon the rights of any third party.
Either party may terminate services by providing written notice in accordance with the billing cycle. You may cancel your services at any time through your client portal or by contacting support@faciotech.com. Cancellation takes effect at the end of the current billing period. No prorated refunds are provided for partial billing periods unless required by law.
Faciotech may suspend or terminate your account immediately and without prior notice if you breach these Terms, fail to pay invoices after the grace period, or if we are required to do so by law. Upon termination, you must retrieve your data within fourteen (14) days. After this period, we reserve the right to delete all data associated with your account.
Faciotech reserves the right to modify these Terms at any time. Material changes will be communicated to you via email or a prominent notice on our website at least thirty (30) days before the changes take effect. Your continued use of our services after the effective date of any modification constitutes your acceptance of the updated Terms. If you do not agree with the changes, you may terminate your services before the changes take effect.
These Terms shall be governed by and construed in accordance with the laws of the Republic of Ghana, without regard to its conflict of law provisions. Any references to international standards or best practices are supplementary and do not alter the governing law of this agreement.
In the event of any dispute arising from or in connection with these Terms, the parties agree to first attempt resolution through good-faith negotiation. If the dispute cannot be resolved through negotiation within thirty (30) days, either party may submit the matter to mediation under the rules of the Ghana Arbitration Centre. If mediation fails, the dispute shall be submitted to the exclusive jurisdiction of the courts of the Republic of Ghana, sitting in Accra.
If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:
Faciotech offers web hosting, domain registration, SSL certificates, CRM/ERP development, website security, backups, email solutions, and VPN services. Learn more about us here.
