Overview of Invoicing Policies
At Faciotech, we aim to provide clear and customer-friendly invoicing policies. This guide outlines our procedures regarding invoice dates, renewal dates, and handling overdue invoices to help you manage your account effectively and avoid any service disruption.
Grace Periods and Suspension Guidelines
- Invoice Generation to Billing Cycle: For hosting services, there's a grace period ranging from 3 to 30 days between the generation of the invoice and the start of the next billing cycle.
- Service Suspension: Hosting services face suspension if the invoice remains unpaid 3 days past the due date. Domain names will expire on their respective invoice due dates.
- Notifications: We send a notice 45 days in advance of account suspension to give you ample time to prepare and settle any outstanding invoices.
Communication in Case of Payment Issues
- Email Notifications: If we encounter issues charging your card or processing payments, we'll notify you at your primary email address to prevent account suspension and potential data loss.
- Post-Payment Account Status: If your account is suspended and remains so even after clearing all invoices, please contact our support for assistance.
Automatic Payment Options
- Card on File: You can enable automatic billing by adding credit/debit card information to your account.
- Invoice Processing: Automatic payments are processed based on your billing cycle and specific products, with invoices generated accordingly.
Invoice Dates and Renewal Procedures
- Invoice Notifications: You'll receive an email notification 3 days before the billing date, detailing the amount due and the due date.
- Auto-Renewal Attempts: If enabled, the card on our system is automatically charged 3 days after invoice generation. Additional attempts are made 2 and 5 days post the billing date if the first attempt fails.
- Manual Renewal Recommendation: In case of card issues, we recommend manually renewing the service. Invoices can be settled manually until service termination.
Renewal Date Specifics
- Monthly and Yearly Renewals: If you purchase a monthly hosting account, for example, on the 22nd, it will renew on the 22nd of each subsequent month. This applies to yearly billing cycles as well.
- Pre-Invoice Renewals: You have the option to manually renew your hosting account before the invoice is generated.
Consequences of Unpaid Invoices
- Service Suspension: Hosting services are automatically suspended if invoices are not paid within 3 days following the due date.
Cancellation and Termination
- Cancellation Policy: No invoices are generated for canceled web hosting services. Services are terminated automatically after a cancellation request.
- Service Termination: If the outstanding balance remains unpaid for 30 days post the billing date, your web hosting services will be terminated.
Account Management
- Customer Portal: You can always log into your customer portal to check your billing information in the billing section.
For any questions or assistance regarding your Faciotech invoicing or automatic payments, please reach out to us through our support channels. We are committed to providing you with the support you need for smooth and hassle-free service management.
