Round-the-Clock Assistance
At Faciotech, we understand the importance of continuous support for your hosting needs. Our dedicated support team is available 24/7, every day of the week, to assist with any queries or issues you might encounter.
Our Multichannel Support System
To ensure that we cater to all our customers' preferences and requirements, Faciotech offers support through several channels:
- Phone Support: Reach us directly for immediate assistance.
- For UK-based clients, call at +3439894665.
- For African-based clients, call at +233553132279.
- Live Chat: Get instant help with our responsive live chat service on our website.
- Support Tickets: For detailed inquiries or issues, submit a support ticket through your client portal for a comprehensive response.
Our Commitment to You
- Prompt Response: We prioritize your requests and aim to address them as swiftly as possible.
- Exceeding Expectations: Our team is committed to going above and beyond to ensure your satisfaction and resolve any issues efficiently.
Monitoring and Transparency
- Cloud Hardware/Network Uptime: Stay informed about our service status. Visit our ftstatus.com for real-time updates on cloud hardware and network uptime. This page is monitored around the clock for any irregularities.
- Immediate Assistance: In case of any disruptions or service concerns, please contact our support team for immediate assistance and guidance.
At Faciotech, we are dedicated to providing exceptional customer service and technical support. Whether you need quick answers or in-depth assistance, our team is here to ensure your experience with our services is seamless and satisfactory. For further information or support, please do not hesitate to reach out to us.
