Auto‑renewal ensures that your domains and hosting services continue without interruption. When enabled, the system generates renewal invoices ahead of the expiry date and attempts payment using your preferred payment method. If the invoice is paid, the domain or service will renew automatically. This article explains how auto‑renewal works and how you can manage it.
**Domain auto‑renewal**
- **How it works:** WHMCS creates renewal invoices for domains a specified number of days before expiration and uses the configured payment gateway to attempt automatic payment. If payment succeeds, the domain is renewed before the expiry date. Free domains cannot auto‑renew; they require manual renewal and payment of any applicable fees【537252592830410†L2708-L2747】.
- **Checking auto‑renew status:** Log in to the FacioTech client area and go to **Domains** or **My Domains**. Select the domain you wish to review. In the domain management screen, look for the **Auto‑Renew** toggle. If it is enabled, the system will generate and attempt to capture the renewal invoice automatically.
- **Enabling or disabling:** To turn auto‑renew on or off, toggle the Auto‑Renew setting. If you disable auto‑renew, you must manually renew the domain before expiration by paying the renewal invoice. The toggle allows you to prevent unwanted charges or to avoid losing a domain due to an unpaid invoice.
- **Payment considerations:** Ensure that a valid payment method is saved in your client profile and that funds are available. If automatic payment fails, the domain will not renew, and it may expire or enter redemption. Domains cannot auto‑renew if there is no associated invoice or the invoice remains
**Hosting and service auto‑renewal**
- **Recurring billing:** Hosting packages and other services are billed on recurring cycles (monthly, quarterly, annually, etc.). WHMCS generates an invoice prior to the next due date. If you have a stored payment method, the invoice may be charged automatically on the due date.
- **Managing renewals:** In your client area, select **Services > My Services** and click the service you want to manage. The product details page shows the next due date and any recurring charges. To stop auto‑renewal for a hosting service, submit a cancellation request from this page. Cancellation requests prevent further invoices and terminate the service at the end of the current billing period.
- **Effect of non‑payment:** If an invoice for hosting or other services remains unpaid past the due date, the system will eventually suspend and then terminate the service. Keeping auto‑renewal enabled and maintaining current payment information helps avoid downtime.
**Best practices**
- Keep your contact and payment information up to date so that renewal reminders and invoices reach you promptly.
- Monitor upcoming renewal dates from the client area to ensure you have adequate funds in place.
- Leave auto‑renewal enabled for essential domains and services to avoid accidental expiration. Only disable auto‑renewal if you plan to let a domain or service expire.
- For free or promotional domains, remember that they may not auto-renew; plan to renew them manually if you wish to keep them.
Managing auto‑renewal helps ensure that your FacioTech domains and hosting services stay active. If you have any questions about renewal dates, invoices or payment methods, please contact our support team for assistance.
