If you need to submit a ticket on our website, follow these steps:
-
Visit the website's support page. Click here or copy and paste this
"https://faciotech.com/submitticket.php"in your browser.
Choose the department that fits your question, then click Open Ticket.
-
Click on the link to submit a ticket. This may be labeled as "Submit a Ticket" or "Contact Support".
-
Fill out the form provided. This will typically include fields for your name, email address, and a description of the issue you are experiencing.
-
Attach any relevant files or screenshots to the ticket. This will help the support team understand your issue and resolve it more quickly.
-
Click the "Submit" button to send your ticket to the support team.
After submitting your ticket, the support team will review it and respond with a resolution as soon as possible. If you do not receive a response within a reasonable amount of time, you may want to follow up with the support team to ensure that your ticket has been received and is being worked on.
The form asks for your name and email so we can reply, and a priority. Expected response times for each priority are shown beneath it.
