Setting Up Uptime Monitoring

Setting Up Uptime Monitoring

This step-by-step guide shows you how to set up uptime monitoring for your websites using Faciotech's monitoring service.

Prerequisites

• An active Faciotech account
• Your website URL(s) to monitor
• Contact information for alerts (email/phone)

Step 1: Access Monitoring Dashboard

1. Log into your Faciotech Client Area
2. Navigate to Services → Monitoring
3. Click "Add New Monitor"

Step 2: Configure Monitor Settings

Basic Settings

• Monitor Name - A friendly name (e.g., "Main Website")
• URL - Full URL including https:// (e.g., https://yourdomain.com)
• Monitor Type - Usually "HTTP(S)" for websites

Check Frequency

Choose how often to check your site:

• 1 minute - Critical sites requiring immediate notification
• 5 minutes - Recommended for most websites
• 15 minutes - Suitable for less critical sites
• 30-60 minutes - Low-priority monitoring

Timeout Settings

• Timeout - How long to wait for a response (default: 30 seconds)
• If your site doesn't respond within this time, it's marked as down

Step 3: Set Up Alerts

Alert Contacts

1. Click "Alert Contacts"
2. Add email addresses for notifications
3. Optionally add phone numbers for SMS alerts

Alert Conditions

• Alert after X failures - How many failed checks before alerting (1-3 recommended)
• This prevents false alarms from temporary glitches

Alert Frequency

• Repeat alerts - Get reminded if the site stays down
• Common setting: Every 30 minutes while down

Step 4: Advanced Options (Optional)

HTTP Authentication

If your site requires login:

• Enter username and password
• Useful for staging sites or protected areas

Expected Response

• Expected Status Code - Usually 200 (OK)
• Keyword Check - Verify specific text appears on the page

SSL Verification

• Enable to also monitor SSL certificate validity
• Get alerts before your certificate expires

Step 5: Save and Test

1. Click "Create Monitor"
2. The monitor will perform an initial check
3. Verify the status shows as "Up"
4. Test alerts by clicking "Send Test Alert"

Monitoring Multiple Sites

Repeat the process for each website or page you want to monitor:

• Main website (https://yourdomain.com)
• Subdomain sites (https://blog.yourdomain.com)
• Critical pages (/checkout, /login)
• API endpoints

Understanding Status

• ???? Up - Site is responding normally
• ???? Degraded - Site is slow but responding
• ???? Down - Site is not responding
• ⏸️ Paused - Monitoring is temporarily disabled

Best Practices

• Start with 5-minute checks, adjust based on needs
• Set 2-3 failures before alert to avoid false alarms
• Add multiple alert contacts for redundancy
• Monitor critical pages, not just the homepage
• Review monitor reports weekly

Troubleshooting

False Alerts

• Increase timeout if your site is slow
• Require more failures before alerting
• Check if your firewall is blocking monitor IPs

Not Receiving Alerts

• Verify email address is correct
• Check spam folder
• Send a test alert to verify

Need help setting up monitoring? Contact our support team.