Using Faciotech's Project Management Tool
Our Project Management solution helps you track and organize your web projects with Faciotech. Whether you're working with us on website development, hosting migration, or custom solutions, this tool keeps everything organized.
Accessing Project Management
- Log into your Faciotech Client Area
- Navigate to Support → Project Management
- Or click Projects in the sidebar menu
Understanding the Project List
The project list displays all your active and completed projects with the following information:
- Project Title - Name of your project
- Assigned Staff - Your dedicated project manager
- Status - Current state (Active, On Hold, Completed)
- Creation Date - When the project started
- Due Date - Expected completion date
- Days Remaining/Overdue - Time tracking indicator
- Last Updated - Most recent activity date
Project Statuses Explained
- Active - Work is currently in progress
- On Hold - Waiting for client input or resources
- Pending Review - Awaiting your approval
- Completed - Project delivered and closed
- Cancelled - Project terminated
Viewing Project Details
Click on any project to view:
- Project Description - Detailed scope and requirements
- Milestones - Key deliverables and deadlines
- Tasks - Individual work items
- Files - Shared documents and assets
- Messages - Communication history
- Time Logs - Hours worked (if applicable)
Communicating with Your Project Team
Use the built-in messaging system to:
- Ask questions about your project
- Provide feedback on deliverables
- Share files and documents
- Request changes or additions
Tips for Successful Projects
- Respond promptly to requests for information
- Review milestones as they're completed
- Provide clear feedback to avoid delays
- Keep communication within the project system
Need Help?
If you have questions about project management or need to start a new project, contact our team.
