{
    "meta": {
        "generated_at": "2026-07-15T22:24:28+00:00",
        "resource": "support",
        "site": "https://faciotech.com",
        "source_of_truth": "https://faciotech.com (content: git catalog; pricing: WHMCS store live)",
        "docs": "https://faciotech.com/llms.txt"
    },
    "channels": [
        {
            "key": "livechat",
            "label": "Live Chat (AI-assisted)",
            "url": "https://faciotech.com/chat.php",
            "login_required": true,
            "description": "Real-time chat with AI assist; sign-in required."
        },
        {
            "key": "ticket",
            "label": "Support Ticket",
            "url": "https://faciotech.com/submitticket.php",
            "login_required": false,
            "description": "Open a ticket to Sales/Billing, Technical Support, or General Inquiry."
        },
        {
            "key": "kb",
            "label": "Knowledgebase",
            "url": "https://faciotech.com/knowledgebase",
            "login_required": false,
            "description": "Self-serve articles and guides (cPanel, domains, hosting, WordPress, billing)."
        },
        {
            "key": "faqs",
            "label": "FAQs",
            "url": "https://faciotech.com/faqs",
            "login_required": false,
            "description": "143 answers across 11 categories; also at /ai/faq.json."
        },
        {
            "key": "email",
            "label": "Email",
            "url": "mailto:info@faciotech.com",
            "login_required": false,
            "description": "General support and sales email."
        },
        {
            "key": "phone_ca",
            "label": "Canada phone",
            "url": "tel:+13433373601",
            "login_required": false,
            "description": "Call +1 (343) 337-3601 for sales and general enquiries."
        },
        {
            "key": "phone_gh",
            "label": "Ghana phone",
            "url": "tel:+233553132279",
            "login_required": false,
            "description": "Call +233 55 313 2279 for sales and general enquiries."
        },
        {
            "key": "status",
            "label": "Network Status",
            "url": "https://status.faciotech.com",
            "login_required": false,
            "description": "Live service/uptime status page."
        },
        {
            "key": "downloads",
            "label": "Downloads",
            "url": "https://faciotech.com/downloads.php",
            "login_required": false,
            "description": "Client downloads."
        }
    ],
    "links": {
        "docs": "https://docs.faciotech.net",
        "knowledgebase": "https://faciotech.com/knowledgebase",
        "support_center": "https://faciotech.com/support-center",
        "status": "https://status.faciotech.com",
        "sitemap": "https://faciotech.com/sitemap.xml",
        "announcements_rss": "https://faciotech.com/announcementsrss.php",
        "book_demo": "https://faciotech.com/book-demo",
        "contact": "https://faciotech.com/contact-us"
    }
}